Open to opportunities

Grace Knox

@graceknox

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Hospitality and customer-service professional skilled in reception, bookings, and client relationship management.

Ireland

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What I'm looking for

I seek a customer-focused role in hospitality or travel where I can use my reception, reservations and sales experience to improve guest satisfaction and support operations.

I am a highly organised hospitality and customer-service professional with extensive front-desk and administrative experience in busy service environments. I consistently deliver exceptional customer service, manage reservations and retail transactions, and handle enquiries efficiently while meeting deadlines.

My background includes roles as a hotel receptionist, travel consultant, and call-centre retention agent, where I developed strong telephone and email communication skills, cash-handling experience, and the ability to resolve customer complaints professionally. I am an effective multitasker who works well in teams and adapts quickly to changing priorities.

I hold a Diploma of Higher Education in International Business and French and bring a reliable, client-focused approach to every role, aiming to enhance guest experiences and support smooth operational delivery.

Experience

Work history, roles, and key accomplishments

Current

Hotel Receptionist

Current

Creacon Wellness Retreat

Jun 2021 - Present (4 years 8 months)

Manage reception operations at a busy wellness retreat, coordinating room reservations and treatment schedules while processing retail and till transactions efficiently to maintain high guest satisfaction.

Reserving Scheduling Cash Handling Phone Communication

Travel Consultant

Falcon Travel

Jan 2012 - Nov 2013 (1 year 10 months)

Delivered high-standard customer service and managed clients' travel arrangements, resolved complaints, and handled secure phone payments as part of a sales-driven team.

Customer Service Sales Cash Handling Complaint Resolution

Retention Agent

VHI

Nov 2011 - May 2012 (6 months)

Worked in a busy call centre providing high-level customer service, resolving complaints, identifying suitable health insurance options, and meeting sales targets.

Customer Retention Sales Targets Complaint Resolution Product Knowledge Phone Communication CRM

Travel Consultant

Budget Travel

Nov 2000 - Nov 2009 (9 years)

Key member of a fast-paced sales team managing bookings, handling payments, performing office duties, and resolving customer issues while consistently working toward sales targets.

Sales Cash Handling Customer Service Administrative Support Complaint Resolution Payment Processing

Education

Degrees, certifications, and relevant coursework

Our Lady of Lourdes Secondary School

Leaving Certificate, Secondary Education

Completed the Irish Leaving Certificate at Our Lady of Lourdes Secondary School in New Ross.

Institute of Technology, Carlow

Diploma of Higher Education, International Business and French

2000 - 2003

Completed a Diploma of Higher Education in International Business and French, focusing on international business practices and French language skills.