Open to opportunities

Sinéad McGrath

@sinadmcgrath

Message

I manage customer accounts, data and operations across SAP, CRM and remote service environments.

Ireland

Message

What I'm looking for

I'm seeking to develop within sales operations, business support and the technology sector, with a strong interest in software, SaaS and using AI to improve business workflows.

I'm currently managing customer accounts and high-volume service interactions for Abtran's Google Services, Electric Ireland and Health Service Executive accounts. I use SAP via Citrix, CRM platforms and Microsoft Office to maintain account data, investigate discrepancies and resolve customer issues.

I've supported accurate, compliant operations across customer service, healthcare administration and construction document control. At FVG Construction and the HSE, I coordinated documentation, confidential records, schedules, internal communications, onboarding information and administrative priorities.

My background also includes client-facing reception, billing and appointment coordination at Glenina Veterinary Clinic, alongside retail sales support at PetWorld. I work independently, communicate professionally and keep records accurate in busy environments.

I'm looking to build on my customer operations and business support experience within sales operations and the technology sector, particularly software, SaaS and practical AI-enabled workflow improvement.

Experience

Work history, roles, and key accomplishments

Current

Customer Service Specialist

Current

Abtran

Jul 2025 - Present (1 year 1 month)

Managed high-volume customer interactions and account activity in a fast-paced, systems-driven environment. Used SAP, CRM systems, and Microsoft Office to maintain accurate records and resolve issues.

SAP CRM Microsoft Office Data Analysis Customer Relationship Management Account Management Remote Work

Assistant Trainer & Stable Hand

Mark Duffy Equestrian Centre

Jan 2012 - Jan 2025 (13 years)

Supported the daily care, training, and management of horses in a professional equestrian environment. Developed strong organisational, time-management, and responsibility skills.

Horse Care Training Time Management

Document Controller & Administrator

FVG Construction

Oct 2023 - Aug 2024 (10 months)

Managed business documentation with high accuracy and attention to detail. Coordinated schedules, internal communications, and administrative information across teams.

Document Control Administration Coordination Procurement Onboarding HR Administration

Clerical Officer (Grade IV)

Health Service Executive (HSE)

Mar 2023 - Sep 2023 (6 months)

Managed confidential records and maintained accurate information within electronic health record systems. Provided high-volume telephone and administrative support while maintaining a professional and empathetic approach.

Electronic Health Records Confidentiality Data Protection Administrative Support

Veterinary Receptionist

Glenina Veterinary Clinic

Oct 2020 - Jan 2023 (2 years 3 months)

Managed a busy reception and telephone environment while providing professional, client-focused service. Coordinated appointments, client requirements, and follow-up communications.

Reception Customer Service Appointment Scheduling Record keeping Billing