Open to opportunities

Shannon Kiely

@shannonkiely

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Organised medical secretary delivering confidential, efficient clinical administration.

Ireland

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What I'm looking for

I seek a patient-focused administrative role in healthcare where I can apply my medical secretarial, records management and coordination skills, work within a collaborative team, and support efficient, confidential patient care.

I am a diligent Medical Secretary with extensive experience supporting busy clinical environments, managing patient records, appointments, and sensitive communications while ensuring data protection and accurate medical documentation. I collaborate with multidisciplinary teams, coordinate referrals, schedule tests and procedures, and convert voice recordings into precise written reports to aid physicians' diagnoses.

I have a strong customer-service background from safety response and front-line roles, handling sensitive incidents with empathy, mentoring new hires, and using tools like Jira, Google Drive and Microsoft Office to maintain smooth operations and timely reporting. I prioritise confidentiality, clear communication, and proactive problem solving to support patient care and administrative efficiency.

Experience

Work history, roles, and key accomplishments

Current

Medical Secretary

Current

HSE

Feb 2021 - Present (4 years 9 months)

Managed patient records, appointments, referrals and correspondence to support clinical teams and improve administrative efficiency; ensured data protection compliance and covered additional secretarial duties to maintain continuity of service.

Medical Records Data Entry Confidentiality

Safety Response Agent

Uber

Jul 2018 - Jun 2020 (1 year 11 months)

Handled critical and standard safety incidents across multiple markets, gathered sensitive statements, followed police reporting guidelines, and provided resources to reporters while documenting cases via JIRA and email.

Incident Management Jira Mentoring Documentation

Customer Service Representative

Bambson Turf Ltd

Feb 2016 - Jul 2018 (2 years 5 months)

Managed customer inquiries, supervised and trained staff, handled large cash sums and prevented fraud to ensure compliant, high-quality customer service.

Keyholder Customer Service Staff Training Fraud Prevention Empathy