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Heidi Thormählen

@heidithormhlen

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Experienced administrator with 20+ years supporting teams, operations, and confidential processes.

Ireland

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What I'm looking for

I am seeking an administrative or operations role where I can support teams remotely or on-site, contribute to efficient workflows, handle confidential tasks, and grow within a collaborative, deadline-driven environment.

I am a highly organised and proactive administrator with over 20 years' experience supporting busy teams across fast-paced and remote environments. I take ownership of tasks, adapt quickly to changing priorities, and bring a calm, reliable approach to day-to-day operations.

My core strengths include inbox and correspondence management, document preparation and version control, data entry and recordkeeping, and maintaining accurate trackers and reports using CMS, MS Word and Excel. I am trusted with confidential information and skilled at coordinating diaries, meetings and multi-stakeholder follow-ups.

I have a strong operational background across sectors including travel, conservation, and professional bodies, with roles such as Secretary/Receptionist, Commercial Executive, Senior Travel Consultant, Contracts & Reservations Coordinator, and Centre & Facilities Manager. I have experience training and supporting junior staff and managing payroll, HR tasks, events and logistics.

I am comfortable adopting new SaaS platforms and internal tools quickly (HubSpot, Salesforce basics, Slack, Asana), and I deliver accurate, detail-oriented administrative support that keeps teams and projects running smoothly.

Experience

Work history, roles, and key accomplishments

Administrator

Irish Society of Chartered Physiotherapists

Jul 2024 - Sep 2025 (1 year 2 months)

Served as first point of contact and managed inboxes, correspondence, CMS member records and meeting coordination during maternity cover, improving document accuracy and stakeholder responsiveness.

Inbox Management CMS MS Word MS Excel Meeting Coordination Records Management

Commercial Executive

Exodus Travels

Mar 2023 - Oct 2023 (7 months)

Provided administrative and operational support to commercial teams, maintaining spreadsheets, reports and internal trackers to streamline communications and documentation.

Administrative Support Spreadsheets Reporting Documentation Remote Collaboration Communication

Senior Travel Consultant

Destination Africa

Oct 2022 - Feb 2023 (4 months)

Managed multiple client files, handled documentation, invoicing and administrative follow-ups to ensure accurate bookings and timely client communication.

Invoicing Documentation Customer Service Attention To Detail CRM

Contracts & Reservations Coordinator

Africa & You Luxury Safaris

Feb 2017 - Sep 2022 (5 years 7 months)

Coordinated administrative workflows, maintained contracts and records with accuracy, and trained junior staff to improve operational consistency over a five-year period.

Contracts Management Records Management Staff Training Documentation Operational Support

Centre & Facilities Manager

Save Our Seas Foundation

Dec 2011 - Mar 2016 (4 years 3 months)

Managed payroll, HR administrative tasks, scheduling, records and facilities support, and coordinated events and logistics to maintain centre operations.