LULorena User
@lorenauser1
Experienced customer service and HR leader specializing in Amazon Seller Central and operations.
Costa RicaWhat I'm looking for
I am a results-driven customer service and HR professional with extensive experience leading teams, managing Amazon Seller Central accounts, and administering Leaves of Absence for U.S. employees. I consistently deliver improved performance metrics, operational efficiencies, and high customer and seller satisfaction.
Throughout my career I have supervised and developed teams of 16–20 associates, led process-improvement initiatives, and executed account audits and inventory reconciliations across ecommerce and retail environments. I earned recognition for top seller and customer satisfaction rankings and received a Supervisor Recognition Award for measurable improvements in KPIs.
I bring strong cross-functional collaboration skills, hands-on HR and administrative experience, and technical proficiency in tools like Workday, Salesforce, Excel, and Shopify to support scalable operations and exceptional service delivery.
Experience
Work history, roles, and key accomplishments
Amazon Seller Central Specialist
Self-Employed
Oct 2019 - Present (6 years 1 month)
Provide Amazon Seller Central account audits, manage listing health, FBA enrollments, A+ content, and respond to buyer inquiries to improve seller account performance and compliance.
HR Leave of Absence Specialist
Bridgestone
Feb 2023 - Dec 2023 (10 months)
Administered intermittent and company-sponsored leaves of absence, coordinated with HRBPs and stakeholders to process LOA claims, and developed return-to-work strategies while performing inventory reconciliations.
AMFielded HR inquiries from U.S. employees, supported LOA and accommodations, collaborated with benefits and payroll teams, and maintained up-to-date knowledge of HR policies to resolve employee issues.
AMSupervised a seasonal team of 20 in Customer Service and Account Changes, improved interaction quality, implemented process improvements, and achieved top performance within KPIs.
AMManaged a team of 16–20 seller support associates, improved seller satisfaction to #1 among Spain teams, enforced quality compliance, and led process and training initiatives.
AMResolved complex seller escalations (Catalog, Brand Registry, FBA, A+ Content), developed tools and best practices adopted across regions, and improved FCR and PRR metrics significantly.
AMProvided phone and email support for North American customers and sellers, aided account setup and order fulfillment processes, and ranked as a top performer in service metrics.
Education
Degrees, certifications, and relevant coursework
URUniversity of Costa Rica
Bachelor of Business Administration, Finance and Marketing
Bachelor of Business Administration with concentrations in Finance and Marketing.
Tech stack
Software and tools used professionally
Availability
Location
Costa RicaAuthorized to work in
Social media
Job categories
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