ian vargas

Responsible for administrative operations in a dental clinic, including managing social media inquiries and campaigns. Scheduled appointments for new patients, handled inbound and outbound calls, and maintained a welcoming and efficient office environment.

Supervised a rotating construction crew of 5-9 employees during a hotel remodeling project. Coordinated daily task assignments and managed schedules, ensuring timely completion of remodeling tasks.

Delivered top-tier service in a luxury all-inclusive hotel, serving as a personal concierge for guests. Arranged reservations, tours, and transportation using tools such as HotSOS.

Provided HR support via email, phone, and chat, handling employee inquiries related to payroll, benefits, and conflict resolution. Recognized as a top performer for ownership of cases from intake to resolution.

Responsible for a rotating team of 6-9 Housemen under direct supervision of the department. Handled face to face guest experience offering top tier resolution for a high end hotel.

Performed translation of speech to text for a high paced, consistent environment called ClearCaptions. Briefly moved to the Target department where I provided basic customer service duties.

Customer Service Representative focused on resolution for consumers regarding their credit report. Cases came in both inbound and outbound via chat, phones and emails.

Representative for the Seller Support division where I provided assistance to all sellers on the Amazon platform. Later, I transferred to the fraud department where using a variety of investigation tools we would verify orders.

Completed high school education.