Open to opportunities

Jessica November

@jessicanovember

I'm an adaptable data capturer with contact-centre and sales expertise, delivering accurate, high-volume data entry under pressure.

South Africa

Message

What I'm looking for

I'm seeking a role that leverages my document-vetting and high-volume data entry skills in a customer-focused team where accuracy, targets, and growth are valued.

I am an adaptable, service-driven data capturer with extensive experience in contact centres, banking and retail financial services. I specialize in converting customer interactions into organized, accurate data across multiple systems.

At Tenacity Financial Services I reviewed and verified submitted documents, captured high volumes of customer data, finalized retail account applications, and identified fraudulent or altered documents for escalation. I consistently balanced speed with precision while adhering to regulatory and internal policy requirements.

Previously I sold and onboarded clients at Capitec Bank and handled telemarketing and customer-service roles, where I met and exceeded daily and monthly sales targets through effective lead conversion, upselling, and problem resolution. I’m comfortable with CRM systems, Microsoft Excel, and high-volume call handling.

I bring attention to detail, strong communication and time-management skills, and a focus on accuracy under pressure. I’m seeking roles where I can apply document vetting and data-entry expertise in a customer-focused team while continuing to develop professionally.

Experience

Work history, roles, and key accomplishments

Data Capturer / Vetting Consultant

Tenacity Financial Services

Dec 2022 - Feb 2025 (2 years 2 months)

Reviewed and verified large volumes of customer-submitted documents for accuracy and completeness, captured applicant data with high speed and precision, and activated retail accounts once credit requirements were met. Identified fraudulent or altered documents and escalated cases for investigation to ensure regulatory compliance.

Data Entry Fraud Detection CRM Regulatory Compliance Time Management

New Business Agent

Tenacity Financial Services

Sep 2021 - Nov 2022 (1 year 2 months)

Promoted retail account benefits and captured customer information for new account setup, converting leads through outbound follow-ups and objection handling. Consistently met daily and monthly sales targets while maintaining accurate client records.

Sales Customer Onboarding Outbound Calling Lead Conversion CRM Product Knowledge Objection Handling TARGET

Direct Loan Sales Consultant

Capitec Bank

Jul 2014 - Sep 2020 (6 years 2 months)

Sourced and converted leads via cold calling and inbound inquiries, processed credit applications, and recommended tailored loan and banking solutions. Exceeded monthly sales targets and KPIs while ensuring compliance with banking regulations.

Lead Generation Cold Calling Loan Processing Sales Customer Relationship Management Compliance Upselling KPIs

Customer Service / Telemarketing Agent

The Foschini Group

Jun 2011 - Jul 2014 (3 years 1 month)

Captured and processed new client applications for short-term critical illness insurance, verified personal and medical information, and activated products accurately to ensure correct billing. Educated clients on policy benefits and upsold products to meet client needs.

Telemarketing Customer Service Insurance Processing Product Education Data Entry CRM

Customer Service Agent

Teletech

May 2008 - Apr 2009 (11 months)

Handled cellphone and data package queries for a US mobile provider, provided step-by-step technical assistance, resolved billing issues, and sold data packages and upgrades. Tracked missing payments and issued refunds where applicable to maintain customer satisfaction.

Customer Support Billing Support Troubleshooting Upselling Data Entry