Lwandile Jikaza
@lwandilejikaza
Inbound Call Centre Agent at WNS, contributing to sales targets by identifying upselling opportunities and providing suitable customer solutions.
South AfricaWhat I'm looking for
At WNS, I provide inbound customer service by listening to customer needs and offering suitable solutions. I explain products clearly and build positive customer relationships.
I identify opportunities to upsell relevant products and services, contributing to monthly sales targets while maintaining service quality and meeting call-handling times.
At CCI, I contacted potential customers, identified their needs and promoted suitable products and services. I handled objections and recorded customer information and follow-up activities in CRM systems.
At SBV, I processed and authenticated cash and cheques, and worked with team members to support daily operations. I'm currently studying toward the RE5 qualification and pursuing a career in insurance sales.
Experience
Work history, roles, and key accomplishments
Inbound Call Centre Agent
WNS
Sep 2025 - Present (1 year 1 month)
Delivered professional customer service by listening to customer needs and providing suitable solutions. Met and exceeded target call-handling times while maintaining service quality.
Outbound Call Centre Agent
CCI
Nov 2023 - Dec 2024 (1 year 1 month)
Contacted potential customers, identified needs and promoted suitable products and services. Used communication and persuasion skills to generate sales opportunities.
Cash Processor
SBV
Sep 2019 - Mar 2022 (2 years 6 months)
Processed and authenticated large volumes of cash and cheques accurately and efficiently. Maintained high accuracy, responsibility and attention to detail.
Education
Degrees, certifications, and relevant coursework
University of South Africa
Bachelor's Degree, Economics and Management Sciences
2024 -
Currently pursuing studies in Economics and Management Sciences at the University of South Africa, with an expected graduation in the future.
Rossburgh High School
Matric, General
2014 - 2018
Completed Matric at Rossburgh High School from 2014 to 2018.
Tech stack
Software and tools used professionally
Availability
Location
South AfricaAuthorized to work in
Salary expectations
Job categories
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