Londiwe Maphumulo

I’m a customer success and operations professional based in Cape Town, partnering with enterprise teams to coordinate operational activities, stakeholder communications, and customer-focused support. I bring strong administrative rigor—calendar and meeting management, documentation, action logs, and reporting—so critical work stays clear and on track.

In my current role as a Major Incident Specialist at CSG International, I coordinate enterprise-wide operational activities and facilitate incident bridge calls. I maintain service updates and documentation while collaborating with global cross-functional teams to deliver calm, dependable communication under pressure.

Previously, I supported business process improvement and project execution as a Trainee IT Business Analyst at Clicks Group, using Asana to track tasks and coordinating stakeholder workshops. I’ve also produced reporting as a Management Information Analyst at Merchants, and I led end-to-end operations for my business, The Kasi Kitchen, managing customer enquiries, scheduling, supplier coordination, invoicing, inventory, and operations.