Open to opportunities

Nas User

@nasuser

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Tech-savvy Community Operations Specialist with 8+ years of experience.

South Africa

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What I'm looking for

I am looking for a role in a visionary team focused on innovation and operational excellence.

I am a Community Operations and Customer Success Specialist with over 8 years of experience in streamlining workflows and managing digital communities. My expertise lies in coordinating remote events and supporting high-impact client relationships. I am adept at utilizing CRM platforms, Google Workspace, and AI-enabled tools to automate processes and enhance community engagement.

In my current role as a Principal Admissions Counselor at 2U, I manage internal CRM data and digital workflows to improve communication and engagement across international student communities. I have successfully identified process gaps and proposed solutions to enhance operational efficiency, demonstrating my commitment to excellence and innovation.

Throughout my career, I have facilitated communication with learners, developed workflow templates, and coordinated community support efforts. My proactive engagement strategies have significantly increased retention rates among students at risk of attrition. I am passionate about contributing to a globally connected team focused on operational excellence and collective legacy.

Experience

Work history, roles, and key accomplishments

Current

Principal Admissions Counselor

Current

Apr 2023 - Present (2 years 2 months)

Managed internal CRM data and digital workflows to improve admissions communication and engagement across international student communities. Coordinated training sessions, email templates, and knowledge resources to ensure consistent support practices while identifying process gaps to enhance team-wide operational efficiency.

CRM Management Admissions Communication Process Improvement

International Admissions Counselor

Apr 2020 - Present (5 years 2 months)

Delivered frontline remote support to global student communities using Zoom, email, and CRM tools. Supported content delivery by answering high-volume queries and assisting in backend platform optimization. Assisted in onboarding documentation, engagement communication, and real-time troubleshooting.

CRM Tools Content Delivery Onboarding Troubleshooting Global Communications

Student Advisor

The IIE’s Varsity College

Nov 2016 - Present (8 years 7 months)

Facilitated communication with learners, developed workflow templates, and coordinated community support efforts across programs. Initiated proactive engagement efforts for students at risk of attrition, helping increase retention rates.

Workflows Community Retention

Activations Coordinator

Matriarch & Offlimit Communications

Managed national brand campaign logistics and coordinated events in-person and online. Supported planning, team training, budget documentation, and post-activation feedback analysis.

Campaign Logistics Event Coordination Planning Budget Management

Education

Degrees, certifications, and relevant coursework

University of the Western Cape

Bachelor of Arts, Industrial Psychology

Studied core principles of Industrial Psychology, focusing on the application of psychological theories to the workplace. Gained knowledge in areas such as organizational behavior, human resources, and occupational health.