Lois Mfon

Oversee end-to-end HR operations, including recruitment, onboarding, employee relations, and compliance documentation. Designed and implemented HR frameworks that improved operational efficiency across departments.

Provided high-level administrative support to senior management, managing complex calendars and executive schedules. Handled confidential correspondence, prepared reports/presentations, and coordinated cross-team deliverables.

Managed executive email inbox across time zones, filtered inquiries, and ensured 100% timely response rate. Coordinated international travel arrangements, calendars, and appointment scheduling.

Managed end-to-end client bookings, travel itineraries, and visa coordination for diverse clientele. Built strong client relationships, consistently delivering high satisfaction and repeat business.

Managed digital communications across all social media platforms and oversaw campaign execution. Created content calendars, designed graphics in Canva, and collaborated with marketing/PR teams.

Delivered content creation, scheduling, and performance reporting for multiple concurrent clients. Managed client communications, resolved issues professionally, and supported product launch strategies.

Co-facilitated corporate training programs; managed event logistics and participant coordination. Prepared training materials and ensured flawless execution of workshop sessions.

Supported office administration, document management, correspondence, and internal scheduling.

Managed guest relations, front-desk coordination, and reservations in a fast-paced hospitality environment. Consistently delivered outstanding client experiences and resolved guest concerns with professionalism.

Earned a Leadership Certificate.

Completed a diploma in Project Management.

Pursued a Bachelor of Science in Hospitality and Tourism Management.

Completed a diploma in Computer and IT Administration.