Open to opportunities

Lohit Devgan

@lohitdevgan

L2 Team Lead and production support engineer delivering resilient insurance platforms through rapid incident response and automation.

India

Message

What I'm looking for

I’m looking to lead L2/production support for mission-critical systems—driving faster incident response, improving reliability and performance, and partnering with engineering and business teams to automate repetitive operational work.

I’m an L2 Team Lead and Production Support Engineer with 4+ years of hands-on experience supporting 6 mission-critical applications and 60+ servers in the Mercer Marsh Benefits (MMB) portfolio. I combine deep technical expertise across IIS application hosting, .NET, Kafka pipelines, SQL performance tuning, Datadog monitoring, and cloud platforms including AWS and Azure.

I lead daily stand-ups and act as the primary point of contact for business SMEs, translating technical issues into business impact during high-severity incidents. I’ve resolved 15–20 production incidents weekly, reduced MTTR by 30%, improved insurance data workflow performance by 3–5x through SQL optimization, and increased Kafka pipeline stability by reducing consumer lag and message failures by 40%—while maintaining 99.9% system uptime.

Experience

Work history, roles, and key accomplishments

Intern - UX Research

Maruti Suzuki

Feb 2021 - Jul 2021 (5 months)

Conducted UX research that resolved a critical UX issue, increasing user satisfaction by 15%. Created 50+ wireframes, user journeys, and prototypes in Figma.

User Experience Research Figma Wireframing User Journeys Prototyping