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Logan Rich

@loganrich

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MRB Coordinator at Intuitive Surgical who cut the open vendor return backlog 17% with an Excel tracking framework.

United States

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What I'm looking for

I’m targeting operations, supply chain, quality, and business analysis roles, with a path to leadership in MedTech.

At Intuitive Surgical, I created the Excel-based VR Spotlight framework and reduced the open vendor return backlog by 17%, from 110 units to 91. I also sustained full Material Review Board operations after a major team reduction, with no compliance gap.

I coordinate vendor returns, non-conforming material flows, and inventory reconciliation, using SAP transactions and maintaining audit-ready traceability. I work across Engineering, Purchasing, and Quality to resolve bottlenecks and keep GDP/GMP documentation complete.

As a Manufacturing Technician II at Intuitive Surgical, I assembled and tested Motion Control Consoles for Ion robotic surgical systems and served as a Deputized Trainer. I also led the Ion Systems 6S Champion program and improved sub-assembly productivity through root cause analysis and ergonomic improvements.

Earlier, I produced labor market research reports as an Employer Solutions Research Fellow at Year Up and provided desktop support at PayPal. I’m building on that operations experience with analytics studies, including a B.S. in Data Analysis in progress.

Experience

Work history, roles, and key accomplishments

Current

Material Review Board Coordinator

Current

Intuitive Surgical

Jan 2024 - Present (2 years 9 months)

Sustained full MRB operations as sole coordinator after a major team reduction, covering vendor return logistics, non-conforming material flows, and inventory reconciliation. Designed a tracking framework that reduced open vendor return backlog by 17% and executed complex SAP transactions with zero compliance gaps.

SAP Excel Inventory Control Vendor Returns Non Conforming Product Disposition GMP GDP Root Cause Analysis 6S 管理 Lean ServiceNow Ubuntu Microsoft Office Google Workspace Slack Teams Zoom SQL Snowflake Tableau

Manufacturing Technician II

Intuitive Surgical

Feb 2022 - Jan 2024 (1 year 11 months)

Assembled and tested 80+ Motion Control Consoles per quarter, integrating Ubuntu-based software for sync with Ion robotic surgical systems. Served as Deputized Trainer and led the 6S Champion program, improving productivity by 5-10% through root cause analysis and ergonomic improvements.

Assembly Testing Ubuntu 6S 管理 Lean Root Cause Analysis Training Process Improvement

Employer Solutions Research Fellow

Year Up

Jun 2021 - Jan 2022 (7 months)

Produced 10+ labor market research reports and stakeholder databases across 10+ states, using data visualization to identify high-growth metro areas for expansion strategy. Presented insights to senior leadership and supported recruitment of 100+ program participants.

Data Visualization Research Stakeholder Management Excel Presentation Skills

L2 Desktop Technician

PayPal

Jul 2020 - Jan 2021 (6 months)

Provided remote support to 5,000+ employees during COVID-19 lockdown, resolving 20+ daily ServiceNow tickets with high satisfaction scores. Managed hardware orders, warranty replacements, and shipment tracking with North American vendors.

ServiceNow Remote Support Hardware Management Customer Service

Surgical Materials Assistant

Stanford Health Care

Nov 2019 - Mar 2020 (4 months)

Transported hundreds of clinical specimens across the hospital in coordination with the lab dispatcher, including time-critical stat pickups.

Transporting Specimens Coordination Time Management

IT Support Specialist

Sutter Health

Jun 2019 - Oct 2019 (4 months)

Configured and deployed 300+ computer systems across four hospital locations, including OS upgrades and EPIC rollout, with same-day and next-day post-install support via ServiceNow and Active Directory.

ServiceNow Active Directory OS Upgrades Epic Deployment