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Kimberly Wilson

@kimberlywilson5

Inventory Coordinator at FlowCo Production Solutions who reconciled 1,500+ monthly stock transfers and improved record accuracy.

United States

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What I'm looking for

I’m targeting supply chain and logistics, operations and customer support, or administrative, data, and systems support roles. I’d like to apply my experience with inventory reconciliation, Salesforce customer escalations, advanced Excel, and digital records.

At FlowCo Production Solutions, I reconciled more than 1,500 monthly field stock transfer records in SysPro ERP. Daily audits helped reduce documentation discrepancies by 18%, while inventory record accuracy reached 99.2%.

At Tyson Foods Inc., I managed cycle count scheduling and inventory logging, achieving 98.8% audit compliance over consecutive quarters. I also created Excel trackers to flag inventory aging and standardized audit reporting templates.

At Alcon Laboratories Inc., I resolved customer care escalations, billing inquiries, and surgical product supply orders through Salesforce Service Cloud, maintaining a 96% first-contact resolution rate. I also have experience with clinical documentation and HIPAA protocols, and I continue to manage digital inventory and fulfillment for my independent e-commerce and resale work.

Experience

Work history, roles, and key accomplishments

Current

Operations & Catalog Specialist

Current

Independent E-Commerce & Resale Workflows

Direct end-to-end digital inventory operations for hundreds of active apparel and goods listings, applying standardized categorization, SKU naming, and condition grading. Conduct pricing and competitive analysis using real-time market data comps.

Ecommerce Inventory Management Pricing Analysis Order Fulfilment Logistics SKU Management

Inventory Coordinator

FlowCo Production Solutions

Jun 2025 - Apr 2026 (10 months)

Reconciled over 1,500 monthly field stock transfer records across regional depots by conducting daily audits within SysPro ERP, reducing documentation discrepancy rates by 18%. Standardized cross-departmental stock dispatch workflows and coordinated vendor delivery schedules.

Syspro Excel V Lookups Pivot Tables Inventory Control Data Auditing Workflow Optimization Vendor coordination

Certified Clinical Medical Assistant & Patient Advocate

Heritage Family Medicine & Aesthetics

Jun 2024 - May 2025 (11 months)

Maintained digital electronic health records (EHR) for daily patient appointments, ensuring 100% adherence to HIPAA documentation protocols. Managed clinic supply inventories and coordinated patient intake workflows.

Electronic Health Records (EHR)HIPAA Inventory Management Patient Advocacy Insurance Verification Clinical Documentation

Senior Customer Care Representative / Advocate

Alcon Laboratories Inc.

Apr 2023 - Jun 2024 (1 year 2 months)

Resolved complex customer care escalations, billing inquiries, and surgical product supply orders via Salesforce Service Cloud, maintaining a 96% first-contact resolution rate. Audited customer order histories and coordinated emergency product shipments.

Salesforce Service Cloud Customer Service Escalation Management Billing Order Management Compliance

Inventory Specialist

Tyson Foods Inc.

Jun 2021 - Mar 2024 (2 years 9 months)

Managed cycle count scheduling and digital inventory logging across enterprise warehouse databases, achieving 98.8% audit compliance. Identified and resolved warehouse inventory discrepancies in SAP and designed custom Excel trackers with automated data validation rules.

SAP Excel Data Validation Inventory Control Cycle Counting Audit Reporting

Certified Clinical Medical Assistant

Baylor Scott & White Health (OB/GYN)

Processed clinical documentation, patient scheduling, and test result routing within the hospital network EHR system with zero compliance infractions. Reconciled medical supply orders and managed specialty clinic equipment tracking schedules.

Electronic Health Records (EHR)Clinical Documentation Patient Scheduling Medical Supply Management Compliance