Ky Bates
@kybates
Passionate inventory control specialist focused on quality and team success.
What I'm looking for
I am dedicated to driving accuracy, quality, and team success in fast-paced environments. With a strong background in inventory control, quality assurance, and customer operations, I specialize in resolving exceptions, locating missing items, and providing detailed defect reporting to help leadership improve processes and outcomes. My experience supporting four successful start-ups has equipped me with the skills to help new team members build the confidence they need to thrive.
Recently, I earned my Google IT Support Certificate, which has expanded my skills in troubleshooting, system administration, and technical support. My goal is to continue growing professionally by contributing to new projects, supporting successful launches, and driving smooth, efficient operations wherever I can add value. I take pride in my ability to apply Lean methodologies and 5S principles to enhance process efficiency and ensure safety protocols are followed.
Experience
Work history, roles, and key accomplishments
Inventory Control Quality Assurance Specialist
Target Corporation
Jul 2024 - Present (1 year)
Performed root cause analysis and defect resolution to ensure inventory accuracy. Conducted weekly audits and communicated findings to operational leadership, while also investigating and correcting inventory discrepancies and damaged goods.
Team Member Trainer
Target Corporation
Oct 2023 - Present (1 year 9 months)
Supported leadership with onboarding new hires and team development, conducting safety and quality training programs. Coached employees on productivity, efficiency, and powered equipment use, and assisted with troubleshooting system issues.
Senior Equipment Specialist
Alcon Laboratories LLC
Jan 2019 - Present (6 years 6 months)
Inspected outgoing orders for quality control and maintained documentation on installations, repairs, and inventory. Researched parts for repairs and ensured availability for production, while also supporting onboarding and training for new employees.
Customer Excellence Project Specialist
Alcon Laboratories LLC
Feb 2018 - Present (7 years 5 months)
Authored controlled documents, SOPs, and project documentation. Collaborated with leadership to meet project goals within tight deadlines and enhanced organizational processes by developing scalable project plans.
Customer Operations Lead
Solugenix, Johnson & Johnson
Oct 2016 - Present (8 years 9 months)
Managed and analyzed business processes for efficiency, troubleshooting system malfunctions and resolving software issues. Coordinated with internal departments for customer service resolutions and developed QA standards.
Lead Technical Consultant
Solugenix, Johnson & Johnson
May 2016 - Present (9 years 2 months)
Revised and documented critical processes and SOPs, supporting software troubleshooting and system performance improvements. Partnered with cross-functional teams to deliver technology solutions.
Technical Support Agent
Cox Communications
Sep 2014 - Present (10 years 10 months)
Provided technical assistance via inbound calls for cable, internet, and phone services, diagnosing and resolving customer issues. Scheduled service appointments and coordinated with field technicians, while also assisting with onboarding new agents.
Education
Degrees, certifications, and relevant coursework
Southern New Hampshire University
Bachelors, Cybersecurity
Currently pursuing a Bachelor's degree in Cybersecurity, focusing on developing expertise in protecting computer systems and networks from cyber threats. The program covers various aspects of cybersecurity, including network security, cryptography, and digital forensics.
Tech stack
Software and tools used professionally
Availability
Location
Authorized to work in
Job categories
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