Ky Bates

Performed root cause analysis and defect resolution to ensure inventory accuracy. Conducted weekly audits and communicated findings to operational leadership, while also investigating and correcting inventory discrepancies and damaged goods.

Supported leadership with onboarding new hires and team development, conducting safety and quality training programs. Coached employees on productivity, efficiency, and powered equipment use, and assisted with troubleshooting system issues.

Inspected outgoing orders for quality control and maintained documentation on installations, repairs, and inventory. Researched parts for repairs and ensured availability for production, while also supporting onboarding and training for new employees.

Authored controlled documents, SOPs, and project documentation. Collaborated with leadership to meet project goals within tight deadlines and enhanced organizational processes by developing scalable project plans.

Managed and analyzed business processes for efficiency, troubleshooting system malfunctions and resolving software issues. Coordinated with internal departments for customer service resolutions and developed QA standards.

Revised and documented critical processes and SOPs, supporting software troubleshooting and system performance improvements. Partnered with cross-functional teams to deliver technology solutions.

Provided technical assistance via inbound calls for cable, internet, and phone services, diagnosing and resolving customer issues. Scheduled service appointments and coordinated with field technicians, while also assisting with onboarding new agents.

Currently pursuing a Bachelor's degree in Cybersecurity, focusing on developing expertise in protecting computer systems and networks from cyber threats. The program covers various aspects of cybersecurity, including network security, cryptography, and digital forensics.