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Logan NiccoLN
Open to opportunities

Logan Nicco

@logannicco

I provide hands-on computer support, device setup, troubleshooting, and client ticket management.

United States
Message

What I'm looking for

I'm looking for a hands-on support role where I can troubleshoot computers, set up devices, manage tickets and inventory, and provide dependable customer service.

I provide in-home computer support through Amber's Computer Support, troubleshooting devices, setting up iPhones and Macs, installing iWork and Microsoft Office, managing cabling, and maintaining a self-made client ticket system.

I've supported Mac, Windows, and iOS devices while delivering customer-focused technical assistance. At Intel through Compucom, I tracked and closed orders in ServiceNow, managed computer inventory, distributed equipment, and prepared devices for redistribution and e-waste handling.

My background also includes warehouse operations, electronics sorting, machine operation, and park maintenance for the City of Hillsboro. I've handled order picking, loading, inventory counts, equipment operation, groundskeeping, and maintenance records.

I bring practical experience with computer hardware, Microsoft Office, ServiceNow, hand and power tools, facilities maintenance, and customer service. I hold a BA in American Sign Language Studies and am authorized to work in the United States.

Experience

Work history, roles, and key accomplishments

AS
Current

Computer Support Helper

Amber's Computer Support

Sep 2018 - Present (8 years)

Provided basic troubleshooting, device setup, and software installation for home clients. Managed a self-made ticket system for client support.

Education

Degrees, certifications, and relevant coursework

Western Oregon University logoWU

Western Oregon University

Bachelor of Arts, American Sign Language Studies

2018 - 2022

Pursued a Bachelor of Arts in American Sign Language Studies, developing proficiency in ASL and understanding of Deaf culture.

Johnson County Community College logoJC

Johnson County Community College

Associate of Arts, General Studies

2016 - 2018

Earned an Associate of Arts degree, completing general education and foundational coursework.

SS

San Ramon Valley High School

High School Diploma, High School Diploma

2010 - 2014

Completed high school education, earning a diploma.

Tech stack

Software and tools used professionally

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