
Logan Nicco
@logannicco
I provide hands-on computer support, device setup, troubleshooting, and client ticket management.
What I'm looking for
I provide in-home computer support through Amber's Computer Support, troubleshooting devices, setting up iPhones and Macs, installing iWork and Microsoft Office, managing cabling, and maintaining a self-made client ticket system.
I've supported Mac, Windows, and iOS devices while delivering customer-focused technical assistance. At Intel through Compucom, I tracked and closed orders in ServiceNow, managed computer inventory, distributed equipment, and prepared devices for redistribution and e-waste handling.
My background also includes warehouse operations, electronics sorting, machine operation, and park maintenance for the City of Hillsboro. I've handled order picking, loading, inventory counts, equipment operation, groundskeeping, and maintenance records.
I bring practical experience with computer hardware, Microsoft Office, ServiceNow, hand and power tools, facilities maintenance, and customer service. I hold a BA in American Sign Language Studies and am authorized to work in the United States.
Experience
Work history, roles, and key accomplishments
Computer Support Helper
Amber's Computer Support
Sep 2018 - Present (8 years)
Provided basic troubleshooting, device setup, and software installation for home clients. Managed a self-made ticket system for client support.
Education
Degrees, certifications, and relevant coursework
Western Oregon University
Bachelor of Arts, American Sign Language Studies
2018 - 2022
Pursued a Bachelor of Arts in American Sign Language Studies, developing proficiency in ASL and understanding of Deaf culture.
Johnson County Community College
Associate of Arts, General Studies
2016 - 2018
Earned an Associate of Arts degree, completing general education and foundational coursework.
San Ramon Valley High School
High School Diploma, High School Diploma
2010 - 2014
Completed high school education, earning a diploma.
Tech stack
Software and tools used professionally
Availability
Location
Authorized to work in
Job categories
Skills
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