LLOYD PINTO
@lloydpinto
I build sales pipelines and support customers across technology, travel, and services.
IndiaWhat I'm looking for
I've generated qualified sales meetings for Cisco training solutions at NetcomLearning through high-volume outbound calling, account research, decision-maker validation, and CRM follow-up. Previously at KnowledgeHut/UpGrad, I counselled working professionals on certification programs and managed objections, negotiations, and learner onboarding.
My background also spans customer service, technical support, billing, travel, and sales across Expedia UK, AT&T, Bank of America, Sears, GREE, Social Point, and TutorVista. I've supported reservations, escalations, technical issues, payments, online tutoring customers, and gaming communities through phone, email, chat, and social media.
Experience
Work history, roles, and key accomplishments
Sales Development Representative
Netcom Learning
Jul 2025 - Dec 2025 (5 months)
Generated qualified sales meetings for the Cisco sales team through high-volume outbound cold calling. Built and maintained lead pipelines by researching accounts and validating decision-makers.
Senior Business Development Executive
KnowledgeHut/UpGrad
Aug 2022 - Mar 2024 (1 year 7 months)
Assisted working professionals worldwide to enhance their career paths by providing certifications. Counselled through phone, email, chat, and social media, and handled objections and price negotiations to generate sales revenue.
Senior Executive
[24]7.ai
Jan 2020 - Aug 2022 (2 years 7 months)
Worked in the parts department ordering parts for Sears customers, and sold Home Warranty and Home Remodeling services.
Senior Executive
Expedia UK
Apr 2017 - Dec 2019 (2 years 8 months)
Assisted travellers with packages, flights, hotels, car rentals, transfer services, and activities. Certified in GDS with Amadeus and Worldspan platforms.
Sales Associate
Convergys
Sep 2015 - Dec 2016 (1 year 3 months)
Handled AT&T process involving combined billing and sales, selling products like U-verse TV, phone, internet, wireless devices, and DIRECTV. Served customers with billing, complaints, promotions, technical issues, and upselling.
Customer Service Associate
Powertech LLC
Sep 2013 - May 2015 (1 year 8 months)
Provided email support to gamers for GREE and Social Point gaming processes.
Technical Support Associate
Mphasis
Jan 2012 - Jul 2013 (1 year 6 months)
Supported Bank of America applications for BOA employees in an inbound American process. Certified in PC, Mainframe, MAS, MBNA, and Teleworker.
Customer Care Executive
IBMDaksh
Oct 2010 - Mar 2011 (5 months)
Made outbound calls to Australian Tru-energy customers, assisting them in paying gas and electricity bills through Bpay, taking credit card payments, and setting up payment arrangements.
Customer Care Executive
TutorVista Global Pvt. Ltd.
Jun 2009 - Apr 2010 (10 months)
Provided customer service and basic technical support for tutors and students. Handled online chatting, email, and phone support for global customers, including booking sessions, cancellations, upselling, and retentions.
Education
Degrees, certifications, and relevant coursework
St Aloysius College
Bachelor of Commerce, Commerce
Completed Bachelor of Commerce degree from St Aloysius College, Mangalore University in 2009.
Milagres P U College
Pre-University Certificate, Pre-University
Grade: 67.33%
Completed Pre-University Course from Milagres P U College, Mangalore University in 2006.
Milagres P U College
SSLC, Secondary Education
Grade: 60.16%
Completed SSLC from Milagres P U College, Mangalore University in 2004.
Availability
Location
IndiaAuthorized to work in
Job categories
Skills
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