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lizzy barnhoorn

@lizzybarnhoorn

I lead customer-focused retail and hospitality teams while delivering empathetic service and practical solutions.

Netherlands
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What I'm looking for

I'm looking for a customer-focused role where I can lead or support a team, listen to people’s needs, solve problems thoughtfully, and contribute to a positive service experience.

At Vegro, I advise customers with varied care needs on suitable products, combining commercial guidance with empathy during sensitive conversations about illness, care, and end-of-life situations.

Previously, I managed the daily operations of two Stromanger Jeans Centre locations in Noordwijk and Katwijk. I led, coached, and trained employees; handled recruitment, performance conversations, sickness absence, scheduling, financial administration, customer satisfaction, and complaints.

As manager at ’t Zusje Noordwijk, I directed a team of around 40 employees and kept daily operations running smoothly. I enjoy listening carefully, thinking along with customers, and finding fitting solutions in challenging situations.

With over six years of customer-contact experience, I work independently, communicate clearly, and bring energy to helping people leave with a positive feeling.

Experience

Work history, roles, and key accomplishments

VE

Verkoopmedewerker

Vegro

Jan 2025 - Jan 2026 (1 year)

Responsible for sales of non-insured products and daily customer contact, providing empathetic support and advice on suitable products.

Education

Degrees, certifications, and relevant coursework

MR

MBO Rijnland

MBO Diploma, Nursing

2016 - 2020

Completed a nursing program at MBO Rijnland from 2016 to 2020.

Tech stack

Software and tools used professionally

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