liz mutuku

I’m a results-driven Network Operations Centre (NOC) Engineer focused on telecom monitoring, real-time incident management, and 24/7 network service continuity. I combine analytical precision with clear stakeholder communication to keep networks secure, reliable, and highly available.

In my current role, I monitor network and power alarms across BTS sites in real time, coordinate field technicians for rapid resolution, and manage incident tickets end-to-end. I also produce daily/weekly alarm reports and outage summaries, maintain shift handover logs, and support preventive actions by tracking recurring issues.

I’ve driven measurable improvements—improving incident notification-to-dispatch time by 20% to enhance uptime and technician response efficiency. I’m experienced with escalation workflows, alarm trend analysis, and structured NOC processes to meet resolution timelines.

Before NOC operations, I built client-facing WordPress solutions as a Software Developer, applying SEO and digital marketing, troubleshooting site issues, and implementing responsive UI/UX improvements. I also delivered email campaign support, including results like a 25% engagement lift and a 15% rise in online sales, plus 15% higher email open rates.