Rahab Kinyanjui
@rahabkinyanjui1
Results-driven NOC Engineer specializing in 24x7 monitoring, incident management, and SLA fault resolution.
KenyaWhat I'm looking for
I’m a results-driven NOC Engineer with over 2 years of experience in 24x7 network monitoring, incident management, and infrastructure support. I focus on proactive monitoring, performance troubleshooting, and fault resolution while keeping tickets on track to closure within SLA timelines.
In my current Transmission NOC Engineer role, I diagnose and resolve network performance issues, log and manage tickets through the full lifecycle, and escalate unresolved incidents to L2/L3 teams and external vendors. I also prepare daily shift and incident reports to ensure clear operational visibility.
Previously, I supported remote monitoring as a SOC Intern and completed an NOC support internship at Airtel, where I handled alarms, conducted system health checks, and contributed to log reviews and basic incident investigations. I’m a Graduate of the AWS re/Start Program (AWS Cloud Practitioner training) and I’m growing my expertise in cloud and network security.
Experience
Work history, roles, and key accomplishments
Transmission NOC Engineer
Airtel
Dec 2024 - Present (1 year 4 months)
Monitored transmission and core network infrastructure in a 24x7 NOC, performing proactive monitoring to detect faults and service degradation. Managed ticket lifecycles to closure, escalated unresolved incidents to L2/L3 and external vendors, and prepared daily shift and incident reports.
SOC Intern
Liquid Intelligent Technologies
Jul 2024 - Dec 2024 (5 months)
Supported remote monitoring of enterprise networks by assisting with fault detection, ticket logging, and escalation. Reviewed logs, performed basic incident investigations, and managed network device configurations via Cloud EMS.
NOC Support Engineer Intern
Airtel
Aug 2023 - Nov 2023 (3 months)
Monitored network alarms and system alerts, and conducted health checks for MSC, MGW, and HLR systems. Managed tickets within SLA timelines and escalated complex faults to senior engineers and external vendors.
Education
Degrees, certifications, and relevant coursework
Kiriri Women’s University
Bachelor of Science in Computer Science, Computer Science
Grade: First Class Honors
Earned a First Class Honors Bachelor of Science in Computer Science from Kiriri Women’s University.
Zetech University
Cisco Certified Network Associate (CCNA), Computer Networking
Completed Cisco Certified Network Associate (CCNA) training at Zetech University.
Availability
Location
KenyaAuthorized to work in
Job categories
Skills
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