HKHenry Korir
@henrykorir
Experienced IT systems engineer specializing in network reliability and security.
KenyaWhat I'm looking for
I am an IT systems engineer with over five years of hands-on experience monitoring, managing, and troubleshooting network infrastructures for telecom and enterprise clients. I prioritize network reliability and security, enforce data protection policies, and communicate clearly with stakeholders to ensure timely incident resolution and SLA adherence.
My background includes Windows Server and Microsoft Exchange administration, Cisco switch and firewall maintenance, asset management, help desk support, and automation to optimize performance. I hold certifications including CCNA and AWS Solutions Architect Associate, and I am driven to deliver secure, resilient infrastructure and continuous operational improvements.
Experience
Work history, roles, and key accomplishments
NOC Support Engineer
AdcareIT
Apr 2024 - Present (1 year 7 months)
Manage ticket queue and own incidents from reporting to resolution to meet SLA targets; monitor clients' core telecom network infrastructure 24/7 and enforce data protection policies.
Network & Systems Administrator
Retans Enterprises Limited
Feb 2020 - Present (5 years 9 months)
Assessed enterprise network requirements and implemented digital security measures; performed system maintenance, upgrades and automation to optimize performance and onboarded users.
Information Technology Intern
Walter Reed Army Institute of Research
Nov 2022 - Dec 2023 (1 year 1 month)
Administered Windows Server 2016 and Microsoft Exchange, maintained Cisco switches and firewalls, provided help desk support, asset management, and ICT inventory documentation.
Information Technology Attaché
Institute of Advanced Technology
Jan 2020 - Apr 2020 (3 months)
Managed network maintenance and system administration, troubleshooting and resolving network issues, and performed computer hardware configuration and repair.
ICT Attaché
Kabarak University
May 2017 - Sep 2017 (4 months)
Installed operating systems and software on Dell computers, performed laptop and desktop repairs, and supported LAN/WAN installations and maintenance.
Education
Degrees, certifications, and relevant coursework
KUKabarak University
Bachelor of Science, Information Technology
2018 - 2022
Completed a Bachelor of Science in Information Technology focusing on computer systems, software development, and networking.
KUKabarak University
Diploma in Information Technology, Information Technology
2015 - 2017
Grade: Credit
Completed a Diploma in Information Technology with credit, covering core IT principles and applications.
Tech stack
Software and tools used professionally
Availability
Location
KenyaAuthorized to work in
Job categories
Skills
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