Open to opportunities

Gibson Wambugu

@gibsonwambugu

Message

Network Engineer and Systems Administrator delivering reliable IT infrastructure and responsive technical support.

Kenya

Message

What I'm looking for

I seek a hands-on IT role where I can manage networks and systems, solve technical challenges, grow skills, and contribute to a collaborative, service-oriented team.

I am a competent Network Systems Administrator with over three years' experience building websites, managing network systems, and providing ICT support. I resolve complex hardware and software issues, deploy and maintain end-user equipment, and have improved customer satisfaction and service delivery metrics through effective troubleshooting and process improvements.

I have led projects including a virtual fair website, contributed to network redesigns that improved uptime, and earned CCNA certification. I work well in teams, communicate clearly, and rapidly learn new technologies to deliver practical, cost-effective solutions.

Experience

Work history, roles, and key accomplishments

Current

ICT Officer

Current

Kenya Revenue Authority

Mar 2023 - Present (2 years 6 months)

Troubleshoot and maintain systems and networks, install and configure hardware and software, resolve incidents within SLA, and document resolutions to the knowledge base to improve service continuity.

Systems Administration Service Desk Incident Management Knowledge Base SLA Management

ICT Service Desk Intern

Kenya Revenue Authority

Jan 2021 - Dec 2021 (11 months)

Provided first-line ICT support, escalated incidents to second/third line within SLA, maintained incident database, and improved customer satisfaction by over 20% while halving service delivery time.

Service Desk Customer Support Ticketing Systems SLA User Training Reporting Knowledge Management

Network Admin Attachment

KCB Bank

Oct 2020 - Dec 2020 (2 months)

Supported network infrastructure operations including routers and switches, analyzed and upgraded systems to improve performance and achieved near 99% uptime through redesign and technical support.

Network Administration Routing And Switching Troubleshooting Uptime Optimization Technical Support

Website Developer Attachment

Nano-Venue

May 2020 - Dec 2020 (7 months)

Designed, developed and managed the Jukwaa virtual fair website, coordinating stakeholders across marketing, design and finance to launch the platform and increase user acquisition for the 2020 agricultural fair.

Web Development Project Delivery Content Management