Open to opportunities

OTIENO ONYANGO

@otienoonyango

Message

I build websites, web applications, and scalable systems on time, with clear communication, and minimal supervision.

Kenya

Message

What I'm looking for

A remote role where I can build websites, web applications, and full-stack solutions or apply my service operations and cloud skills to maintain reliable systems. I value clear communication, ownership, and the opportunity to solve real problems.

I build modern websites, e-commerce stores, and full-stack web applications. I work with React, Node.js, Python, SQL, and integrate M-Pesa payments.

I am also a Service Operations Engineer with experience across RAN (2G-5G) and Digital Service domains. I use ELK, Dynatrace, Grafana, ServiceNow, and ITIL to reduce downtime and drive high availability.

I combine development, cloud (AWS, GCP), and operational discipline to deliver practical solutions that work.

Experience

Work history, roles, and key accomplishments

Service Ops Digital services

Safaricom plc

Mar 2026 - Apr 2026 (1 month)

Monitor digital services (UHC, SHA, VAS) using ELK, Dynatrace, Grafana. Track KPIs, SLAs, system health (CPU, memory, DB weight). Coordinate incident response with 6 internal desks. Apply log, trace, metric levels for service reliability.

Service Ops RAN Intern

Safaricom PLC

Oct 2025 - Feb 2026 (4 months)

Monitored 2G–5G RAN elements for network stability and performed first-line fault analysis, troubleshooting, and remote recovery. Coordinated incident escalations to MSPs and internal desks, documented SLAs, and supported restoration activities.

ELK Stack Dynatrace Grafana Incident Management Root Cause Analysis ServiceNow Network Monitoring SLA Troubleshooting 2G 5G RAN Operations

IT Support Intern

Tourism Fund

May 2024 - Sep 2024 (4 months)

Provided hardware, software, and network troubleshooting for enterprise IT systems with a high-availability focus. Implemented structured backup schedules and data recovery procedures to reduce downtime risk.

Network Troubleshooting IT Support High Availability Backup & Recovery data recovery Documentation

Academic Systems Developer

University of Nairobi

Sep 2022 - Mar 2024 (1 year 6 months)

Built a digital library that reduced research retrieval time from hours to seconds. Designed metadata schemas, access controls, and validation rules for 1,000+ records, and trained 20+ departmental staff.

Metadata Access Control Validation Rules Performance Optimization Documentation User Training Database Design

IT Procurement & Cloud Analyst

Path to Russia (Russia Trade House)

Jan 2024 - Present (2 years 5 months)

Managed product catalogues and digitised procurement reports. Engineered Nextcloud cloud migration with metadata, access controls, and validation rules to improve data governance.