Lizeth Contreras Rodríguez

LR

Open to opportunities

Lizeth Contreras Rodríguez

@lizethcontrerasrodrg

Accounts Receivable Specialist and debt collector with 4+ years improving collections, reconciliation accuracy, and dispute resolution through analytics.

What I'm looking for

I’m looking for a KPI-driven role in accounts receivable/collections where accuracy and compliance matter. I want to use my dispute-resolution and reconciliation skills in a team that values customer trust, clear documentation, and continuous performance improvement.

I’m a results-driven Accounts Receivable Specialist (Debt Collector) with 4+ years of experience managing collections, billing support, payment reconciliation, and financial customer service. I handle high-volume account follow-ups (80+ daily interactions) while keeping accuracy, compliance, and KPI performance at the center of my work.

I focus on structured collection strategies that improve payment recovery rates, and I’m skilled in dispute resolution for duplicate payments, missing transactions, and chargebacks. I document every step in CRM systems and collaborate with internal teams to resolve escalated billing and financial discrepancies.

Alongside collections, I’ve supported fraud investigations by verifying transactions, handling sensitive cases, and guiding customers through fraud claim procedures with clear, empathetic communication. I bring strong analytical thinking, excellent written and verbal communication, and a performance mindset measured by CSAT, AHT, SLA, and Quality Scores.

Experience

Work history, roles, and key accomplishments

FO

Current

Accounts Receivable Specialist

Current

Foundever

Jun 2024 - Present (2 years)

Managed 80+ daily accounts receivable interactions, driving timely payment follow-ups and accurate resolution of discrepancies. Resolved billing disputes and supported fraud case handling while maintaining KPI compliance (CSAT, AHT, SLA, and Quality Scores) in CRM systems.

Accounts Receivable Management Debt Collection Payment Reconciliation Dispute Resolution CRM Systems KPI Tracking Customer Service

WF

Financial Customer Service Rep

WAH Foundever

Aug 2021 - Oct 2023 (2 years 2 months)

Verified recent customer transactions to identify potential fraud and guided customers through fraud claim procedures with clear, empathetic support. Handled inbound and outbound calls while meeting performance metrics (AHT, Quality, and CSAT) and documenting fraud cases accurately in internal systems.

Fraud Prevention Case Documentation CSAT Quality Assurance Internal Systems

SG

Technical Support & Customer Service Rep

Sitel Group

Oct 2019 - Mar 2021 (1 year 5 months)

Provided technical and billing-related support to 50+ customers daily, resolving issues quickly to maintain high customer satisfaction. Increased average revenue per customer through effective cross-selling and maintained detailed case documentation for compliance and quality assurance.

Technical Support Billing Support Customer Satisfaction Cross Selling Case Management & Compliance Quality Assurance

PE

Sales Consultant

Palacio de la Esmeralda

Jan 2015 - Aug 2019 (4 years 7 months)

Closed high-value sales transactions with domestic and international clients using consultative selling to increase retention and repeat business. Managed negotiations and objection handling to drive successful deal outcomes.

Consultative Sales High Value Deals Client Management Negotiation Objection Handling Customer Retention Relationship Building

SI

Marketing & Sales Assistant

Sin Fronteras Seguridad Industrial

Jul 2013 - Jan 2015 (1 year 6 months)

Managed 30+ daily client inquiries and follow-ups, supporting ongoing sales pipeline activity and quotation requests. Prepared quotations and maintained accurate CRM records using Microsoft Office tools.

Client Inquiries Microsoft Office Sales Administration

Education

Degrees, certifications, and relevant coursework

UG

Universidad Militar Nueva Granada

Bachelor of Business Administration, Business Administration

Bachelor’s degree program in Business Administration, expected graduation in November 2027.

Tech stack

Software and tools used professionally

Gmail

HubSpot

Microsoft Excel

Increase

Remote

Jan

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