I’m looking for a remote position in Customer Service or Billing Operations, where I can use my experience in financial services, billing and customer service. I’m interested in opportunities where I can continue developing my skills, and grow professionally.
Looking for a job
Wingmar Torrealba
@wingmartorrealba
Professional with customer service and technical support experience. And also familiar with billing and reconcilliation processes.
ColombiaWhat I'm looking for
I'm 26 years old, and I live in Colombia.
I have 5 years of experience working in Customer service, and 1 year of experience in financial services, billing and insurance operations. I’m interested in roles where the attention to detail is important.
Experience
Work history, roles, and key accomplishments
LG
Billing Specialist
Lean Solutions Group
Apr 2025 - Apr 2026 (1 year)
Worked as part of the Audit Team, reviewing completed policy audits to ensure accuracy. Verified payments, created invoices, and communicated audit results to insured customers via email.
FO
Tech Support and Dispute manager
Foundever
Feb 2024 - Dec 2024 (10 months)
Provided technical support for a payment processing company, assisting customers with Point-of-Sale (POS) terminal issues. Handled dispute-related inquiries for an e-wallet and provided general information about the platform.
TE
Fraud Specialist/Customer service
Teleperformance
Jul 2021 - Apr 2023 (1 year 9 months)
Provided customer service support for a financial institution, assisting credit card customers with fraud-related issues and inquiries. Supported QA team by monitoring and evaluating agent calls, providing feedback, and conducting coaching sessions.
Education
Degrees, certifications, and relevant coursework
NF
National University of the Army Forces
Engineering, Systems Engineering
2017 - 2020
Pursued a degree in Systems Engineering, which was not concluded.
Tech stack
Software and tools used professionally
Availability
Looking for a job
Location
ColombiaAuthorized to work in
Salary expectations
30k+ USD
Social media
Job categories
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