Julian Santiago Rodriguez Amaya

I’m a results-oriented bilingual professional with Advanced English and extensive experience in high-performance customer service and collections environments. I’m disciplined, highly responsible, and known for managing complex interactions with empathy and precision.

In my collections and customer service role, I handled outbound/inbound call volumes (15–25 calls per hour) while maintaining high quality standards. I consistently achieved 100% of monthly targets for debt recovery and customer satisfaction (CSAT), including legal and financial documentation within a regulatory framework.

Before that, I worked as a Traffic Counter / Data Collector, leading operational excellence across in-field and virtual data collection, analysis, and digital reporting. I used Excel to support accurate reporting and high-precision outputs.

I thrive in environments that demand KPI discipline, strong communication, and reliable performance under pressure—using negotiation, active listening, and multi-channel support to solve problems and deliver measurable results.