Anderson Claros Cuellar

I'm a bilingual Operations and Administrative Specialist with experience supporting U.S.-based companies across customer service, technical support, and financial operations. Throughout my career, I have developed strong expertise in accounts payable, invoice processing, administrative support, customer relationship management, and operational coordination.

In my current role as an Accounts Payable Specialist at Lean Solutions Group, I process and validate more than 500 invoices weekly while maintaining high accuracy standards and ensuring SLA compliance. I manage 100–200 daily support tickets through Freshdesk, verify invoices within ERP systems, coordinate with internal departments and U.S.-based stakeholders, and help resolve invoice discrepancies efficiently.

Previously, I worked in customer service and technical support roles for Verizon, Cash App, and Fiserv, assisting customers with billing inquiries, account management, payment processing, fraud prevention, and technical troubleshooting. These experiences strengthened my communication, problem-solving, and ability to perform under pressure while consistently meeting productivity and quality goals.

I'm proficient in Advanced Excel, Salesforce CRM, Freshdesk, ERP systems, Google Workspace, Microsoft Office, and documentation management. I enjoy improving operational processes, supporting remote teams, and delivering accurate, customer-focused solutions. I'm currently seeking remote opportunities in Operations, Administrative Support, Accounts Payable, Customer Support, or Back Office roles.