Looking for a job

Boris Caleb Florian Vasquez

@boriscalebflorianvas

Message

I manage receivables and deliver trilingual client support across global operations.

Colombia

Message

What I'm looking for

I'm looking for a client care, customer success, or accounts receivable role where I can use English, Spanish, and Portuguese to resolve customer issues, support payment operations, and collaborate across global teams.

I'm currently managing accounts receivable and collections for Mexican and American customers at Lean Solutions Group, resolving invoice, payment, statement, and account-adjustment inquiries.

I review D&B information for credit decisions, manage tickets and reporting, and support cross-functional communication and team performance.

Across AIG Travel Guard, Sutherland Global Services–McAfee, Contact Point 360, and Convergys–AT&T, I've supported international customers in English, Spanish, and Portuguese through phone, email, chat, and CRM records.

I've handled billing issues, refunds, account updates, disputes, translations, real-time interpretation, and medical instructions for travelers while keeping communication clear across cultures.

Experience

Work history, roles, and key accomplishments

Current

Accounts Receivable Specialist

Current

Lean Solutions Group

Jan 2021 - Present (5 years 8 months)

Manage accounts receivable and collections for Mexican customers. Resolve customer inquiries regarding invoices, statements, payments, and account adjustments.

Accounts Receivable Collections Credit Verification Reporting CRM Cross Functional Communication

Bilingual Agent

Contact Point 360

Jun 2020 - Aug 2021 (1 year 2 months)

Handle inbound and outbound customer calls in both languages, ensuring professional and courteous communication. Document all customer interactions in CRM system and resolve billing, account, and service issues.

Customer Service CRM Bilingual Communication Problem Solving Case Management

Trilingual Consultant

Sutherland Global Services - McAfee

Jun 2014 - Dec 2019 (5 years 6 months)

Provided trilingual consulting support to international clients via email, phone, and chat. Addressed client inquiries and issues in three languages, adapting communication style to diverse cultural contexts.

Trilingual Communication Customer Support Problem Solving Invoicing Refunds CRM

Trililgual Assistant Coordinator

AIG Travel Guard

Apr 2016 - Dec 2016 (8 months)

Coordinate daily communications between English, Spanish, and Portuguese stakeholders via email and phone. Translate and proofread documents, interpret in real time during meetings, and prepare trilingual reports.

Translation Interpretation Trilingual Communication Report Preparation Client Coordination Medical Information

Customer Service and problems resolution rep1

Convergys - AT&T Portability - Invoicing

Jun 2014 - Mar 2015 (9 months)

Handle high-volume inbound calls, emails, and chats, providing timely assistance. Investigate and resolve customer issues by identifying root causes and documenting interactions in CRM systems.

Customer Service problem resolution CRM Billing Adjustments Refunds Change Orders