At Foundever, I led the operational ramp-up of a U.S. motorcycle account from 0 to 45 FTEs, coordinating staffing, team leads, training, quality, performance, and account financials. Lean Six Sigma and performance analysis helped the account reach 90% KPI performance by Month 3 and maintain an 85% overall average.
As an Operations Manager Track Trainee at Foundever, I directed a 150-person collections and customer service operation for a major U.S. financial institution. I exceeded gross margin targets by an average of 6% across management cycles through performance and cost optimization.
In that role, I reduced monthly agent attrition from 25% to 2.5% within six months and increased employee Net Promoter Score from 40 to 75. Earlier, as a Supervisor at Foundever, I supported bilingual collections and customer service teams with KPI reviews, targeted coaching, and customer escalations.
I'm currently an Accounts Receivable Specialist at D & S, managing collections, cash applications, account reconciliation, and billing workflows. I also prepare aging and financial reports to monitor trends and prioritize follow-up.
