At Teleperformance Nigeria, I resolved 80+ inbound and outbound tickets daily while sustaining 95%+ CSAT and meeting AHT and FRT SLA targets. I diagnosed customer needs to resolve complex issues on first contact and reduce repeat contacts.
I de-escalated complaints, documented customer interactions in ticketing and CRM systems, and processed payments. I also trained and mentored new interns on ticket handling and escalation procedures.
At Netisens ICT, I served as a first point of contact for visitors and calls, handled customer concerns, and maintained visitor and client records. At Preston Hospital, I performed routine laboratory tests, processed specimens, and maintained patient and specimen data.
