Open to opportunities

Marcia Paul

@marciapaul

Message

Customer-focused service professional with 30 years' experience delivering exceptional client experiences.

Saint Lucia

Message

What I'm looking for

I seek a customer-facing role where I can apply 30 years of service experience, strong organizational skills, and technical POS/accounting knowledge to improve customer satisfaction and operational efficiency.

I am a motivated, self-driven customer service professional with 30 years of hands-on experience working directly with customers across tourism, retail, and corporate environments.

I have a proven record of building relationships, educating customers, and resolving complaints to maintain outstanding customer satisfaction and repeat business.

My technical competencies include ACDEV POS systems, Accpac modules, Peachtree Accounting, and Microsoft Office (Word, Excel, Outlook), complemented by social media familiarity (Instagram, Facebook, WhatsApp, LinkedIn).

I bring strong organizational skills, attention to detail, visual merchandising experience, and a collaborative team attitude—aiming to contribute operational reliability and excellent client-facing service.

Experience

Work history, roles, and key accomplishments

Current

Tour Guide / Dispatcher

Current

Rain Forest Adventures

Led guided tours and coordinated dispatch operations, improving guest experience and logistical efficiency for adventure excursions.

Customer Service Dispatch Coordination Guest Relations Safety Procedures Time Management

Customer Engagement Representative

Lubeco 1991 Ltd

Jun 2016 - Aug 2017 (1 year 2 months)

Handled customer inquiries and complaints, processed orders, and improved customer satisfaction through timely follow-up and product information.

Customer Service Order Processing Sales Support Timely Follow Ups Telecommunications POS

Merchandiser / Warehouse Clerk / CSR

Renwick & Company Ltd.

Jun 2006 - Aug 2015 (9 years 2 months)

Performed warehouse and customer service duties including receiving/unloading merchandise, matching purchase to sales orders, supervising attendants, and supporting CSR workload.

Inventory Management order fulfillment Warehouse operations ACDEV POS Accpac Customer Service Merchandising ACCPAC

Customer Service Representative / Cashier

Sea Island Cotton

Jan 2003 - Dec 2005 (2 years 11 months)

Served customers at point of sale, managed transactions, and maintained high levels of customer satisfaction through prompt service.

Cashiering Customer Service POS Transaction Processing Merchandising Attention To Detail

Reservation Agent

Tuxedo Villas

Jan 2002 - Dec 2003 (1 year 11 months)

Managed reservations and guest communication, coordinating bookings and ensuring accurate records for villa stays.

Reserving Guest Relations Data Entry Customer Service

Travel Clerk

TAS Travel

Jan 2001 - Dec 2002 (1 year 11 months)

Processed travel documentation and supported travel arrangements, assisting clients with bookings and itinerary coordination.

Customer Service Data Entry Telecommunications

Dental Assistant

Dr. Long & Dr. Hannah

Assisted dentists with clinical procedures, patient care, and administrative tasks to support efficient dental operations.

Patient Care Sterilization Scheduling Records Management Communication

Hostess / Tour Guide

Mango Tango

Welcomed guests and conducted tours, providing engaging visitor experiences and local information to enhance satisfaction.

Hospitality Communication Customer Engagement Public Speaking

Education

Degrees, certifications, and relevant coursework

St. Lucia Chamber of Commerce, Industry & Agriculture

Entry Level Skills Certificate, Workplace Skills

2006 - 2006

Completed an Entry Level Skills Certificate covering communication, records management, customer service, and related workplace skills in November 2006.

Cambridge Tutorial College

Diploma in Tourism & Travel Agency Management, Tourism & Travel Management

Earned a Diploma in Tourism & Travel Agency Management conferred 30 January 1997.

St. Joseph's Convent

Secondary School Certificate, Secondary Education

1985 - 1989

Completed secondary education with credit in five CXC subjects including Mathematics, English Language, Typing, Home Management, and Food & Nutrition.