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livingstone alube

@livingstonealube

Message

I resolve high-volume customer inquiries across phone, email, and live chat channels.

Kenya

Message

I've supported customers at CCI Global Kenya and Oasis BPO Firm, resolving inquiries by phone, email, and live chat while processing orders, returns, exchanges, and refunds.

At CCI Global Kenya, I handled 80 to 100 customer inquiries daily, maintained records in Zendesk and CRM systems, and worked with logistics and warehouse teams to support timely deliveries.

I bring customer service training, virtual assistant training, and a practical focus on clear communication, issue resolution, order tracking, data entry, and respectful support for customers across regions.

Experience

Work history, roles, and key accomplishments

Customer Service Agent

CCI Global Kenya

Jan 2025 - Jun 2026 (1 year 5 months)

Responded to an average of 80 to 100 customer inquiries daily via email, phone, and live chat. Processed orders, returns, exchanges, and refunds in line with company policies.

Customer Service Live Chat Email Support Phone Support Zendesk CRM Order Management Conflict Resolution

Customer Service Agent

Oasis BPO Firm

Jan 2023 - Jun 2024 (1 year 5 months)

Answered incoming calls from customers regarding products, services, and inquiries. Made outbound calls to follow up on customer issues, confirm appointments, or promote services.

Customer Service Call Handling Outbound Calls CRM Conflict Resolution KPI Monitoring