Livia VergaraLV
Open to opportunities

Livia Vergara

@liviavergara

Customer-centric professional with a passion for exceptional service.

Brazil
Message

What I'm looking for

Seeking a role that allows me to leverage my customer-centric approach, project management skills, and passion for collaboration to drive business success and foster growth.

As a dedicated and results-driven professional, I thrive in roles that allow me to directly enhance the customer experience. With a strong background in customer service and client relationship management, I believe that exceptional service is foundational to long-term success. I'm passionate about collaboration, exchanging ideas, and growing together with a shared focus on exceeding client expectations and achieving outstanding results.

Throughout my career, I've had the opportunity to work in various sectors, honing my skills in communication, empathy, and problem-solving. I'm a strong believer in the importance of attention to detail, flexibility, and adaptability in delivering high-quality results. My experience in managing projects, configuring systems, and empowering clients has equipped me with the skills to drive business success and foster growth.

I'm a trilingual professional, fluent in Portuguese, English, and Spanish, with a strong educational background in Administration and Communication and Digital Marketing. I'm committed to staying up-to-date with the latest trends and best practices in customer success, digital marketing, and project management.

Experience

Work history, roles, and key accomplishments

RS

Implementation Analyst

RD Station

Jan 2021 - Jul 2021 (6 months)

In this role, I guided clients through their initial steps on the RD Station platform, developed tailored digital marketing strategies, and empowered clients to independently utilize the platform for their business success.

FI

Senior Customer Service Assistant

FilipeFlop

Jun 2019 - Jun 2020 (1 year)

In this position, I provided multi-channel customer support, resolved client issues efficiently, and monitored performance metrics to enhance service quality, significantly improving response times and customer satisfaction.

EE

Project Consultant

Empresa Jr. ESPM

Sep 2009 - Aug 2010 (11 months)

As a Project Consultant, I conducted marketing research, analyzed consumer preferences, and evaluated service quality, providing valuable insights and recommendations to clients based on thorough data analysis.

Education

Degrees, certifications, and relevant coursework

Livia hasn't added their education

Don't worry, there are 90k+ talented remote workers on Himalayas

Tech stack

Software and tools used professionally

Find your dream job

Sign up now and join over 100,000 remote workers who receive personalized job alerts, curated job matches, and more for free!

Sign up
Himalayas profile for an example user named Frankie Sullivan
Livia Vergara - Implementation Analyst - Vista Software/Loft | Himalayas