Livia Vergara
@liviavergara
Customer-centric professional with a passion for exceptional service.
What I'm looking for
As a dedicated and results-driven professional, I thrive in roles that allow me to directly enhance the customer experience. With a strong background in customer service and client relationship management, I believe that exceptional service is foundational to long-term success. I'm passionate about collaboration, exchanging ideas, and growing together with a shared focus on exceeding client expectations and achieving outstanding results.
Throughout my career, I've had the opportunity to work in various sectors, honing my skills in communication, empathy, and problem-solving. I'm a strong believer in the importance of attention to detail, flexibility, and adaptability in delivering high-quality results. My experience in managing projects, configuring systems, and empowering clients has equipped me with the skills to drive business success and foster growth.
I'm a trilingual professional, fluent in Portuguese, English, and Spanish, with a strong educational background in Administration and Communication and Digital Marketing. I'm committed to staying up-to-date with the latest trends and best practices in customer success, digital marketing, and project management.
Experience
Work history, roles, and key accomplishments
Implementation Analyst
Vista Software/Loft
Oct 2021 - Nov 2023 (2 years 1 month)
As an Implementation Analyst, I guided brokers and real estate agents through the onboarding process, customized software configurations, and managed a portfolio of clients, delivering over 150 successful projects with a high customer satisfaction score.
Implementation Analyst
RD Station
Jan 2021 - Jul 2021 (6 months)
In this role, I guided clients through their initial steps on the RD Station platform, developed tailored digital marketing strategies, and empowered clients to independently utilize the platform for their business success.
Project Analyst
Kebook
Jun 2020 - Oct 2020 (4 months)
As a Project Analyst, I coordinated partners, facilitated cross-functional collaboration, and managed multiple projects simultaneously, achieving a significant increase in project delivery efficiency and partner satisfaction.
Senior Customer Service Assistant
FilipeFlop
Jun 2019 - Jun 2020 (1 year)
In this position, I provided multi-channel customer support, resolved client issues efficiently, and monitored performance metrics to enhance service quality, significantly improving response times and customer satisfaction.
Project Consultant
Empresa Jr. ESPM
Sep 2009 - Aug 2010 (11 months)
As a Project Consultant, I conducted marketing research, analyzed consumer preferences, and evaluated service quality, providing valuable insights and recommendations to clients based on thorough data analysis.
Education
Degrees, certifications, and relevant coursework
Livia hasn't added their education
Don't worry, there are 90k+ talented remote workers on Himalayas
Availability
Location
Authorized to work in
Job categories
Interested in hiring Livia?
You can contact Livia and 90k+ other talented remote workers on Himalayas.
Message LiviaFind your dream job
Sign up now and join over 100,000 remote workers who receive personalized job alerts, curated job matches, and more for free!
