Open to opportunities

Laiara Stopa

@laiarastopa

Message

Consulting management, sales, and project management expert with 8+ years in SaaS and global firms.

Brazil

Message

What I'm looking for

Seeking a challenging position in a dynamic organization to leverage project management, process analysis, and consulting skills for driving business growth and client success.

As a senior consultant and project management specialist with a strong background in cross-cultural communication, diplomacy, and negotiation, I excel in driving business growth and client success. With an MBA in Marketing Management, I leverage my expertise in project management, process analysis, and strategic marketing to deliver tailored solutions that meet clients' unique needs.

Throughout my career, I have demonstrated a passion for consulting and client-centricity, with a proven track record of success in fast-paced and dynamic environments. My proficiency in data analytics enables me to derive valuable insights, inform decision-making, and optimize performance.

I thrive in collaborative environments, fostering strong relationships with high-profile clients and cross-functional teams. My creative mindset allows me to envision and implement novel ideas that ensure valuable digital products usability based on client needs.

Experience

Work history, roles, and key accomplishments

Current

Managed Services Consultant

Current

Sprinklr

Jan 2022 - Present (3 years 4 months)

Provided expert consultation to diverse clients, delivering solutions to optimize Sprinklr digital products. Collaborated with cross-functional teams and delivered training sessions to enhance user adoption.

Consultation Cross Functional Collaboration User Experience Design Data Analytics Client Relationship Management Training Delivery Problem Solving Project Management Innovation

Customer Success Specialist

Banco BS2

Apr 2018 - Jan 2022 (3 years 9 months)

Crafted a consistent tone of voice for social media, developed customer service strategies, and enhanced brand relevance through engagement initiatives and crisis management.

Social Media Strategy Customer Engagement Brand Management Crisis Management Content Creation Performance Metrics Customer Engagement Management Data Analysis Communication Skills Relationship Building

Process Analyst

SMT

Mar 2020 - Jan 2022 (1 year 10 months)

Delivered managed services for Sprinklr software, collaborating with teams to analyze client requirements and ensure successful deployment of solutions while engaging in pre-sales activities.

Managed Services Client Engagement Pre Sales Training Delivery Cross Functional Collaboration SaaS Platforms Problem Solving Project Management

Social Media Customer Services Analyst

Spotify

Feb 2017 - Jan 2018 (11 months)

Managed customer interactions across social media platforms, resolving issues efficiently while promoting the platform's offerings and collaborating with cross-functional teams.

Customer Relationship Management Problem Solving Social Media Management Data Analysis Crisis Management Communication Skills Collaboration Empathy

Customer Services Management

Raul Soares

Jan 2015 - Dec 2016 (1 year 11 months)

Focused on client satisfaction and market analysis to identify opportunities, nurture leads, and contribute to revenue growth through effective CRM utilization.

Market Analysis CRM Lead Generation Customer Relationship Management Data Driven Decision Making Communication Skills Strategy Development Revenue

Intern

CERES Finanças

May 2012 - Apr 2013 (11 months)

Gained sales expertise in foreign currency and Visa travel money cards, focusing on lead prospecting and customer relationship management to drive revenue growth.