Looking for a job

Camila Reitz

@milalemos

Client Success & Project Management Professional with 10+ years leading cross-functional projects, customer relationships, and strategic initiatives

Brazil

Message

What I'm looking for

I’m looking for a role where I can combine project management, client relationships, and operational excellence, helping customers and teams successfully implement solutions, improve processes, and achieve meaningful outcomes through collaboration, communication, and structured execution.

Operations and Client Success professional with 10+ years of experience leading cross-functional teams, managing client journeys, and optimizing workflows. Driven by a strong background in marketing and creative management, I excel at bridging business goals with execution—from founding strategic consultancies to directing complex digital projects. Recognized for structuring onboarding processes, improving retention, and aligning teams to drive seamless operations and meaningful business outcomes.

Experience

Work history, roles, and key accomplishments

Current

Founder

Current

Bússola Digital

May 2023 - Present (3 years 5 months)

Founded Bússola Digital, leading end-to-end brand positioning consulting. Guide clients through structured transformation journeys from day one to final delivery using Brand Sprint and Design Thinking methodologies. Manage all client relationships, project scopes, and operational execution to transition brands into high-performing market positions.

Project Management Brand Strategy Stakeholder Management Process Improvement Workflow Optimization Design Sprint Facilitation Marketing QA Lead Generation Project Planning

Project Manager

Monetizei Online

Aug 2024 - Aug 2025 (1 year)

Managed 30+ simultaneous digital info-product projects. Spearheaded end-to-end client onboarding, designing a brand-new onboarding experience and post-delivery review meetings to boost retention. Directed cross-functional teams, optimized Notion dashboard, streamlined workflows, and executed design/copy QA to maximize first-time approval rates.

Project Planning ClickUp Notion Dashboarding On Time Delivery Asset Throughput Tracking Design QA

Marketing Manager

Benova E-Commerce Solutions

Nov 2023 - Aug 2024 (9 months)

Planned and coordinated marketing operations for an e-commerce agency, aligning stakeholders on timelines and deliverables. Directed digital brand positioning, reactivated CRM leads, supported industry events, and partnered with Customer Success to optimize customer journeys and drive retention

Marketing Operations Stakeholder Management Marketing Strategy Positioning Digital Campaigns CRM Strategy Event Coordination Customer Retention Lead Journey Optimization

Marketing Manager

INDT - Technology Institute

Feb 2021 - Apr 2023 (2 years 2 months)

Promoted to Marketing Manager within 3 months after restructuring the department’s creative framework and setting new operational standards for the brand. Led an end-to-end rebranding through Brand Sprint workshops, grew LinkedIn audience via organic content, and partnered with Business Development to improve lead generation workflows and marketing–sales SLAs.

Brand Sprint Workshops Organic Content Stakeholder Management Lead Generation Marketing Operations Co Marketing

Marketing & Communication Analyst

Renner Coatings

Jun 2019 - Nov 2020 (1 year 5 months)

Deployed LATAM communication campaigns and co-developed Employer Branding strategies. Restructured the digital ecosystem, developed a new corporate website, and managed strategic crisis communication during the COVID. Led the 1st Annual Sales Conference via live stream and coordinated the new corporate showroom project to enhance brand identity and institutional relationships.

Growth Marketing Analyst

DocPlanner

Oct 2018 - Feb 2019 (4 months)

Developed client expansion strategies and managed Inbound/Outbound pipelines. Supervised the Inside Sales team, optimized CRM workflows for retention, and reported KPIs to Docplanner (Poland) to align commercial strategies and ensure seamless customer journeys.

Marketing Analyst

Tray Corp (Locaweb)

Feb 2017 - May 2018 (1 year 3 months)

Planned and coordinated integrated marketing campaigns across online and offline channels. Led a multidisciplinary team, managed budgets and vendors, and directed corporate events. Defined and tracked KPIs while fostering cross-functional alignment and efficient project execution.

Communication Internship

Robert Bosch

Dec 2014 - Mar 2016 (1 year 3 months)

Created internal communication layouts and led redesign projects in a multinational setting. HIGHLIGHT: Spearheaded the digitalization of internal communication channels, achieving a 100% reduction in printed material costs while optimizing corporate workflows.