At Tipalti, I manage 12–15 concurrent implementation projects for a global payables automation SaaS platform. I lead net-new mid-market implementations from kickoff through go-live, including workflow discovery, platform configuration, ERP integrations, and end-user training.
I map client payables workflows to integrations with NetSuite, QuickBooks, and Sage Intacct, and track milestones and dependencies in Rocketlane. I’ve delivered net-new implementations ahead of their contracted timelines.
At Solvo Global, I managed three client accounts and teams of 20+ agents, with client satisfaction above 95%. On one account, I raised QA scores from 70% to 95% through structured coaching, role-plays, and targeted feedback.
