Nelcys Barreto

Designed and operationalized a multi-layer business command center connecting CRM, delivery, campaign operations, content production, reporting, SOPs, and AI-assisted workflows. Owned execution architecture across Notion, HubSpot, n8n, and AI tools to improve lead management, onboarding, delivery visibility, and reporting cadence.

Rebuilt governance for Notion-based delivery systems by separating execution-ready work from backlog noise and converting Slack decisions and Fathom transcripts into dev-ready tasks with owners and acceptance criteria. Restructured the client reporting workstream into a dependency-first MVP path and improved meeting-to-task conversion, documentation standards, and review visibility to increase tra

Directed Scrum cadence across engineering, product, QA, and GTM teams, translating strategic priorities into Jira stories and Gherkin acceptance criteria with weekly stakeholder reporting. Implemented automation and traceability across Jira, Slack, GitHub, and Cloudflare, reducing PR review cycle time by 75% and improving QA visibility by 35%.

Architected and deployed a CRM + ERP-lite operating system in Notion using n8n, Notion AI, and Google Workspace to centralize lifecycle workflows. Built role-based dashboards, automated follow-ups and data pipelines, and authored an Operational Handbook and SOPs to establish structured execution paths.

Led ERP implementation to improve cross-department visibility, execution alignment, and operating control within a multi-client consulting environment. Migrated contact center operations to automated workflows, improving customer satisfaction by 80%, and built KPI/OKR frameworks targeting about 90% goal attainment.

Built the company operating structure in a legacy environment by introducing SOPs, organizational design, KPI frameworks, CRM/ERP controls, information-security policies, and internal project tracking. Transitioned contact center operations to automated workflows, increasing contact rate from 25% to 85%, improving response times, and supporting ERP and facility expansion through COVID while maintaining operational stability.

Created organizational structure and SOPs across bids, accounting, design, production, installation, customer service, and QA to strengthen execution workflows and delivery controls. Built bidding and proposal processes from award through shipment and client satisfaction, drove revenue growth from approximately US$150K to US$825K (2014–2015), and designed World Office from scratch as an ERP covering invoicing, procurement, inventory, and payroll.

Earned the Project Manager Professional certification from PMI in 2025.

Completed Fundamentals of Waterfall Project Management (PMI) in 2023.

Completed Fundamentals of Agile Project Management (PMI) in 2023.

Completed the Project Management Specialist program/certification in 2023.

Earned Professional Scrum Master I in 2022.

Certified Public Accountant credential obtained in 2014 from Universidad del Atlántico.