Open to opportunities

Daniela Mayo

@danielamayo

Message

Customer Success and Strategic Account Manager driving adoption and revenue growth.

Colombia

Message

What I'm looking for

I seek roles where I can lead enterprise customer success, drive SaaS adoption, collaborate with C-level stakeholders, and scale partner programs while using data to optimize retention and revenue.

I am a Customer Success and Strategic Account Manager with a strong track record managing enterprise ecosystems and accelerating revenue through retention, expansion, and digital onboarding.

At BNP Paribas Cardif I led account growth and delivered QBRs to C-level stakeholders, managed API-based integrations, and drove +30% performance uplifts across strategic partnerships.

I directed cross-functional teams, implemented partner enablement frameworks, and oversaw end-to-end onboarding for 10+ enterprise accounts while owning P&L responsibilities for a 15-person commercial team.

Fluent in Spanish, English, and French, I combine advanced data analysis (Power BI, QlikView, Excel) with SaaS and subscription-model expertise to align digital solutions with measurable business outcomes.

Experience

Work history, roles, and key accomplishments

Current

Key Account Manager

Current

BNP Paribas Cardif

Aug 2024 - Present (1 year 10 months)

Primary contact for 6+ enterprise clients, drove adoption and retention to increase customer success metrics by 30% and negotiated long-term agreements while delivering QBRs to C-level stakeholders.

Customer Success Management Enterprise Account Management Strategic Partnerships Stakeholder Management Retention Power BI

Project Implementation Manager

BNP Paribas Cardif

Jul 2022 - Aug 2024 (2 years 1 month)

Delivered end-to-end onboarding and implementation for 10+ enterprise accounts, oversaw API integrations and platform configuration, and monitored KPIs to inform customer success strategies.

Project Implementation API Integration Platform Configuration Onboarding KPIs Customer Enablement Risk Mitigation Data Analysis

Junior Commercial Leader

BNP Paribas Cardif

Sep 2021 - Jul 2022 (10 months)

Managed KPI tracking, performance analysis and pipeline reporting for national operations, using Power BI and QlikView to identify growth opportunities and risks.

KPI Tracking Performance Analysis Power BI Qlikview Pipeline Reporting Commercial Operations Dashboards

Education

Degrees, certifications, and relevant coursework

Brewton-Parker College

Bachelor of Business Administration, Business Administration

2017 - 2021

Grade: GPA 3.83 (Magna Cum Laude)

Activities and societies: Full women's basketball scholarship

Bachelor of Business Administration with a Management concentration; graduated Magna Cum Laude with a 3.83 GPA and received a full women's basketball scholarship.