Open to opportunities

Lisa Parker

@lisaparker

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Asset management professional specializing in ServiceNow, telephony, and lifecycle optimization.

United States

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What I'm looking for

I seek roles where I can lead IT asset lifecycle programs, improve CMDB/AMDB accuracy, collaborate cross-functionally, and drive cost-saving remediation and process improvements.

I am an experienced IT asset management and telephony professional with over 15 years of experience supporting ServiceNow HAM Pro, AMDB/CMDB, and enterprise telephony platforms. I combine operational expertise, program management, and vendor liaison skills to recover assets, improve inventory accuracy, and deliver measurable cost savings—identifying over 1,000 miscategorized assets and recovering lost hardware through auditing.

I have driven lifecycle compliance and procurement improvements at large financial and public-sector organizations, created hardware models and VCIs for timely procurement, and led Avaya voice platform projects and incident management. I prioritize process improvement, cross-functional collaboration, and clear documentation to reduce risk, streamline vendor interactions, and ensure timely remediation and disposal of assets.

Experience

Work history, roles, and key accomplishments

IT Asset Management Analyst

U.S. Bank

Sep 2023 - Dec 2025 (2 years 3 months)

Managed hardware asset lifecycles in ServiceNow, auditing and remediating non-compliant assets and recovering lost assets, identifying 1,000+ miscategorized items to realize cost savings and improving disposal SLA fulfillment.

Reporting SLA Management

Asset Management Specialist

USAA

Mar 2020 - Mar 2023 (3 years)

Owned ServiceNow AMDB reconciliation and procurement workflows, resolving inventory anomalies, processing purchase requests in Oracle Fusion/PeopleSoft, and coordinating data center receipts to ensure financial and inventory accuracy.

Oracle Fusion Peoplesoft Procurement Invoice Management CMDB Import Cross Functional Collaboration

Avaya Engineer

USAA

May 2018 - Mar 2020 (1 year 10 months)

Maintained Avaya voice environment, led translation retirement projects, created knowledge base documentation, and coordinated incident management and outage mitigation across support teams to restore voice services.

Avaya Incident Management Voice Outage Mitigation Project Management

Telecommunications Engineer II

Bexar County IT

Jun 2017 - May 2018 (11 months)

Provided Avaya voice platform support across 50 locations, documented call flows and translations, executed change requests, and led translation-reduction projects to lower costs and improve reliability.

Avaya Telecommunications Support Change Management Visio Knowledge Base Project Management

IT Telephony Infrastructure Engineer

AT&T

Dec 2010 - Mar 2017 (6 years 3 months)

Supported global VoIP and Avaya CMS environments for IBM contact centers, performed troubleshooting and RCAs, coordinated translations and numbering, and designed disaster recovery plans to improve telephony resilience.

VoIP Avaya Disaster Recovery Planning Numbering Translations IMAGE Ordering Troubleshooting