Lorenzo Imbesi

Efficiently unloaded materials from delivery trucks and organized items to enhance stocking processes. Provided exemplary customer service by assisting customers in locating products, improving their shopping experience.

Spearheaded the consolidation of business units to enhance IT infrastructure and vendor relations. Conducted project status meetings to ensure alignment with corporate IT strategies and improved asset management practices using ServiceNow.

Managed resources effectively to integrate IT and real estate assets, ensuring high operational standards. Delivered regular project updates to stakeholders and enhanced IT facilities management across multiple sites.

Led a team of 25 IT professionals to enhance system efficiency and security. Managed Cisco VOIP systems and rolled out Citrix in a VDI environment to improve data security and accessibility.

Directed a team to optimize IT operations for e-commerce platforms, focusing on system enhancements and disaster recovery planning to ensure consistent performance.

Streamlined asset management processes for enterprise-level IT equipment, leveraging user feedback to drive enhancements and maintain compliance.

Managed the integration of over 3000 IT devices into the Asset Management system and provided critical IT support for hardware and software issues.

Provided comprehensive desktop support for over 300 users, resolving hardware, software, and connectivity issues while managing the deployment of hardware and VOIP systems.