Debbie Eldridge
@debbieeldridge
Senior telecommunications systems analyst specializing in enterprise UC solutions.
United StatesWhat I'm looking for
I am a senior telecommunications systems analyst with decades of hands-on experience deploying and supporting enterprise unified communications solutions across headquarters, retail, distribution, and mobile environments.
I have been the sole telecom analyst responsible for MACDs, installations, troubleshooting, and vendor management for 800+ stores, four distribution centers and corporate operations, delivering cost savings and operational improvements.
My technical expertise includes administration of CUCM, UCCX, Unity, IM&P, Finesse, Jabber, Five9, Unified Communication Cloud solutions and related systems, combined with strong MS Office/Excel skills and a focus on reducing telecom expenses.
I hold a Five9 Administration Certificate (Jan 2022) and have a long track record of implementing IP telephony, performing station reviews, resolving end-user issues with minimal impact, and negotiating with vendors to lower costs.
Experience
Work history, roles, and key accomplishments
Senior Systems Analyst
JoAnn Stores
Jan 1992 - Jan 2025 (33 years)
Sole telecom analyst supporting CUCM, UCCX, Unity, IM&P, Finesse, Jabber, Five9 and cloud UC across corporate HQ, 800+ stores and four DCs; led MACD, installations and vendor cost-reduction initiatives that saved thousands on POTS and features.
Telecommunications Consultant
Southern Communications
Jan 1991 - Jan 1992 (1 year)
Provided telecommunications consulting and implementation support for enterprise telephony systems and vendor coordination.
Telecommunications Analyst
General Tire
Jan 1979 - Jan 1991 (12 years)
Supported corporate telecommunications systems and performed station reviews, implementations and root-cause troubleshooting across enterprise users.
Education
Degrees, certifications, and relevant coursework
FIFive9
Certificate of Completion, Contact Center / Cloud Telephony Administration
2022 - 2022
Completed Five9 Administration Certificate of Completion in January 2022.
Akron University
Telecommunications / Systems Administration
1991 - 1991
Attended Akron University in 1991 for coursework related to telecommunications and systems administration.
Tech stack
Software and tools used professionally
Availability
Location
United StatesAuthorized to work in
Job categories
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