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Debbie Eldridge

@debbieeldridge

Senior telecommunications systems analyst specializing in enterprise UC solutions.

United States
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What I'm looking for

I seek a role managing enterprise unified communications and voice systems where I can lead implementations, optimize costs, and support large distributed environments.

I am a senior telecommunications systems analyst with decades of hands-on experience deploying and supporting enterprise unified communications solutions across headquarters, retail, distribution, and mobile environments.

I have been the sole telecom analyst responsible for MACDs, installations, troubleshooting, and vendor management for 800+ stores, four distribution centers and corporate operations, delivering cost savings and operational improvements.

My technical expertise includes administration of CUCM, UCCX, Unity, IM&P, Finesse, Jabber, Five9, Unified Communication Cloud solutions and related systems, combined with strong MS Office/Excel skills and a focus on reducing telecom expenses.

I hold a Five9 Administration Certificate (Jan 2022) and have a long track record of implementing IP telephony, performing station reviews, resolving end-user issues with minimal impact, and negotiating with vendors to lower costs.

Experience

Work history, roles, and key accomplishments

JS

Senior Systems Analyst

JoAnn Stores

Jan 1992 - Jan 2025 (33 years)

Sole telecom analyst supporting CUCM, UCCX, Unity, IM&P, Finesse, Jabber, Five9 and cloud UC across corporate HQ, 800+ stores and four DCs; led MACD, installations and vendor cost-reduction initiatives that saved thousands on POTS and features.

Education

Degrees, certifications, and relevant coursework

Five9 logoFI

Five9

Certificate of Completion, Contact Center / Cloud Telephony Administration

2022 - 2022

Completed Five9 Administration Certificate of Completion in January 2022.

AU

Akron University

Telecommunications / Systems Administration

1991 - 1991

Attended Akron University in 1991 for coursework related to telecommunications and systems administration.

Tech stack

Software and tools used professionally

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Debbie Eldridge - Senior Systems Analyst - JoAnn Stores | Himalayas