Open to opportunities

Krishna Surya

@krishnasurya

Message

IT infrastructure and procurement operations leader driving uptime and process optimization.

United States

Message

What I'm looking for

I am seeking a role that leverages IT infrastructure and procurement expertise, emphasizes process automation, cross-functional collaboration, and measurable uptime/SLA improvements, within a growth-focused, operationally mature organization.

I am an IT infrastructure and procurement operations professional with over eight years of experience supporting enterprise service delivery, asset lifecycle management, and ERP-driven procurement across multi-region environments.

I have hands-on experience with ServiceNow, SAP (MM/SD), Microsoft Dynamics, advanced Excel and related tools, and a track record of improving system uptime, SLA performance, and operational efficiency through automation, cross-functional collaboration, and process redesign.

Notable achievements include improving system uptime by 45%, reducing incident resolution time by 50%, streamlining asset and purchase order processes to increase accuracy by 60%, and automating order processing to cut data handling time by 70%.

Experience

Work history, roles, and key accomplishments

Current

Senior Technical Operations

Current

Sparklight (Cable One)

Jan 2022 - Present (4 years 5 months)

Managed IT infrastructure, asset lifecycle, and data center operations across multi-state networks supporting USA and Canada; improved system uptime by 45% and reduced incident resolution time by 50% through automation and process improvements.

ServiceNow Microsoft Dynamics Data Center Operations Asset Management Network Monitoring Incident Management SLA Management

Procurement Specialist

CNP Energy

Jun 2017 - Dec 2021 (4 years 6 months)

Managed end-to-end software and hardware procurement and ERP order processing across USA, Germany, and Middle East; automated order processing to reduce data handling time by 70% and cut processing errors by 85%.

Microsoft Dynamics ServiceNow Procurement Vendor Management Contract Management Advanced Excel Order Processing