Lisandra Diaz

I’m a healthcare professional with 8+ years supporting clinical operations, patient coordination, chronic care management, and healthcare workflow management across cardiology, electrophysiology, oncology, primary care, and geriatrics. I’m known for keeping care delivery organized, documentation accurate, and communication clear across teams and patients.

In my current role as a Chronic Care Management Health Coach (Remote), I manage remote chronic care management workflows for cardiovascular patient populations. I coordinate patient outreach, education, follow-up care, and chronic disease management initiatives while maintaining HIPAA compliance and EMR documentation accuracy.

Previously, I’ve served as a Certified Medical Assistant in high-volume and fast-paced specialties, including electrophysiology and radiation oncology. I support clinical operations and patient workflow coordination by performing ECGs, assisting with event monitoring and diagnostic procedures, supporting exam preparation, and handling triage-style patient communication like prescription refill requests and provider documentation support.

Across every setting, my focus is quality improvement and regulatory compliance—especially HIPAA. I bring strong EMR/EHR experience with Epic and eClinicalWorks, reliable remote healthcare workflow support, and interdisciplinary communication to help improve patient outcomes through well-run, compliant care processes.