Open to opportunities

Maylee Ortiz

@mayleeortiz

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Experienced bilingual Medical Assistant with 15+ years in clinical and administrative care.

United States

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What I'm looking for

I seek a patient-focused role where I can apply clinical and administrative expertise, EMR proficiency, and bilingual communication to improve care and streamline operations.

I am a highly self-motivated, personable Medical Assistant with over 15 years of progressive experience across adult medicine, neurology, infectious disease, urgent care, podiatry, and nutrition. I deliver comprehensive patient care and clinical procedures while maintaining strong administrative oversight.

I am proficient with multiple EMR systems—Epic Care, NextGen, and Greenway Prime Suite—and I leverage technology to ensure accurate records, efficient scheduling, and smooth patient communication, including in remote work settings.

My hands-on clinical skills include EKG administration and experience with ICD devices, Holter monitors, and pacemakers, complemented by diabetes counseling and patient education to improve outcomes and patient satisfaction.

I bring leadership, attention to detail, and strong interpersonal communication to team collaboration and independent work, consistently supporting revenue cycle tasks like insurance verification, pre-authorizations, and co-pay collection.

Experience

Work history, roles, and key accomplishments

Current

Corporate Medical Assistant

Current

Molina Healthcare

Feb 2024 - Present (2 years 1 month)

Performs comprehensive Medical Assistant duties within Epic EMR, managing virtual patient communications and coordinating care to support corporate healthcare initiatives and ensure compliance.

Epic Care Coordination & Compliance

Medical Assistant & Medical Receptionist

Hartford HealthCare Medical Group

Mar 2023 - Feb 2024 (11 months)

Managed patient flow and front-desk operations while assisting physicians with exams and procedures, improving clinic efficiency and optimizing revenue cycle through insurance verification and pre-authorizations.

Patient Intake Scheduling Insurance Verification Clinical Support Revenue Cycle EMR

Medical Assistant & Medical Receptionist

Saint Francis Medical Center

May 2015 - Dec 2022 (7 years 7 months)

Provided clinical support in neurology, operating EKG and Holter monitoring equipment and managing complex scheduling and patient records to maintain high-quality care in a fast-paced department.

EKG Administration Holter Monitors Patient Registration Scheduling Clinical Support Medical Equipment Maintenance

Medical Assistant & Medical Receptionist

Community Health Services

Mar 2010 - Feb 2015 (4 years 11 months)

Supported multiple specialties including adult medicine and infectious disease, delivered patient education such as diabetes counseling, and maintained accurate documentation to streamline clinic operations.

Patient Education Diabetes Counseling Clinical Documentation Scheduling Administrative Support

Medical Assistant & Medical Receptionist

Hartford Urology Group

Nov 2009 - Jan 2010 (2 months)

Assisted urologists with patient exams and minor procedures while managing scheduling and patient information to ensure precise administrative operations.

Scheduling Patient Intake Medical Records Front Desk Operations