Lisa Mcgirt

I am an organized and dependable healthcare professional with hands-on experience in call center operations, patient care assistance, and administrative coordination. I excel at managing high-volume communications and ensuring accurate documentation using Epic and CRM systems.

In my current role at Dartmouth Hitchcock, I handle 30–70 inbound calls daily, route messages to nursing staff, page on-call providers according to protocol, and update patient records in real time, applying de-escalation techniques to maintain satisfaction.

I also provide voucher counseling, write daycare vouchers, and deliver timely customer service at Sevenhills, while working as a PCA to assist patients with daily living tasks, wound care support, and medication-related duties under nurse direction.

I hold an Associate’s Degree in Business Management in progress and bring strong interpersonal skills, time management, and a commitment to supporting patients, providers, and healthcare teams with accuracy and compassion.