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Lisa Griffin

@lisagriffin

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Digital transformation director at 1800Flowers driving AI strategy and agentic workflow adoption.

United States

Message

At 1800Flowers, I drive global strategy and the digital transformation AI roadmap. I develop agentic workflows and support adoption of evolving AI capabilities.

I also guide NexGen AI transformation efforts to replace legacy eCommerce systems. My work includes business requirements, risk assessments, financial modeling, and KPI goals.

Previously, at western union, I worked on Money Transfer Strategy Execution and built a governance framework. At Spectrum Business, I managed product lifecycle and campaign launches, and at Citibank, I delivered global cloud initiatives for UX and mobile applications.

Experience

Work history, roles, and key accomplishments

Current

Director of Digital Transformation

Current

1800Flowers

Jan 2020 - Present (6 years 9 months)

Drive global strategy and digital transformation AI roadmap. Lead and mature rapidly evolving AI capabilities and framework, and oversee vendor relationship management, change management, and operational readiness.

Jira Confluence Salesforce Kronos Tableau Snowflake Python Azure ML HubSpot AI Perplexity Agentforce Copilot Zapier AWS

SVP | Director of Project Management

Western Union

Jan 2018 - Jan 2020 (2 years)

SVP Banking Officer for Money Transfer Strategy Execution. Built the Governance Framework, implemented Salesforce and Power BI tools, and partnered with Amazon on Generative AI initiatives.

Salesforce Power BI Data Analysis Governance Vendor Management Product Lifecycle Management

Senior Portfolio Manager

Spectrum Business

Jan 2013 - Jan 2018 (5 years)

Acted as Chief of Staff for IT Shared Services and HRIS, leading steering committee and change management. Managed product lifecycle, campaign launches, and developed training modules for L&D with LMS/LXP enhancements.

Product Management Change Management Data Governance LMS LXP HRIS Training Compliance

VP | Senior Portfolio Manager

Citibank

Jan 2009 - Jan 2013 (4 years)

VP Banking Officer for IT Development Partners. Delivered a $55M budget for UX and mobile applications global cloud initiatives, and oversaw AI adoption portfolio and roadmap.

AI Strategy Budget Management Cloud Computing Mobile Apps Vendor Management Training Content Development