Open to opportunities

Lipsy Phil

@lipsyphil

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Communications Specialist/ Strategy /Change & Engage Mgr/Customer Experience

Canada

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What I'm looking for

I am looking for a job that values customer-centricity, effective problem-solving, and exceptional interpersonal and communication skills. I am seeking a company with a strong focus on stakeholder management and a culture that encourages resourcefulness and teamwork. I am eager to contribute my expertise in customer experience, change management, and communication to drive organizational success a

A multi-skilled professional with 9 years’ experience in Customer Experience, Change Management & Communication. I constantly apply my stakeholder management skill to achieve organizational goals. My customer-oriented mindset, resourcefulness, and team spirit, with a well-developed written and verbal communication ability has enhanced my exceptional delivery in various roles.

Experience

COMMUNICATIONS & CHANGE MANAGEMENT ADVISOR

Craymond Nig Ltd/ Port Harcourt

Developed and maintained extensive communication strategies utilizing various companywide social media platforms. Planned and executed the implementation of the Change Management and Communication process for the Port Harcourt Industrial Area Block B1 Project within the Nigeria Real Estate sector. Supported in controlling, creating, and managing the Nigeria Real Estate communication for Shell Comp

Stakeholder Management Change Management Communication Strategy Social Media Project Planning Team Collaboration Content Management Stakeholder Engagement ERP Systems

CUSTOMER SERVICE ANALYST

Winorac Engr & Technical Service LTD | Port Harcourt

Followed through on all critical UA/UC requests to ensure effective follow-up and close out. Collaborated with Facility Managers to execute customers’ requests. Developed highly empathetic client relationships and earned a High Five for exceeding service standard goals. Conducted bi-monthly Customer Service training for Facility Managers, Catering, Cleaning, Environmental and all Contractor staff

Customer Service Client Relationship Management Training Service Management Continuous Improvement Problem Solving Communication

ADMINISTRATIVE SUPERVISOR

Egypt Airline | Victoria Island

Planned and coordinated logistics and materials for board meetings, committee meetings, and staff events. Coordinated domestic and international travel arrangements, including booking flights, hotels, and transport. Coordinated board and committee meetings, including schedules and information preparation and distribution. Supported CFO in personal document management, calendar organization, and co

Logistics Coordination Travel Coordination Meeting Management Document Management Vendor Management Inventory Management Records Management Calendar Management Project Management

MARKETING DEPUTY MANAGER

RED PLANET MARKETING | Liverpool

Analyzed business developments and monitored market trends. Directed and coordinated marketing activities and policies to promote products and services. Coordinated and participated in promotional activities and trade shows. Contacted prospective customers and discussed their requirements. Communicated marketing teams' plans and accomplishments to verify alignment with senior management objectives

Market Analysis Marketing Manager Customer Engagement Campaign Planning Market Trends Client Relationship Management Communication

HUMAN RESOURCE DEPUTY MANAGER

VAVA FURNITURE NIG LTD | Victoria Island

Oversees the recruitment and selection process of aspiring staff. Organized and led a 1-day staff orientation and training to promote collaboration. Analyzed and modified compensation and benefit policies to establish competitive programs and ensure compliance with legal requirements. Coordinated work activities of subordinates and staff relating to employment, labor relations, and employee relati