JANE YAKUBU

Provided comprehensive virtual administrative support, managing calendars, emails, and documents with precision. Conducted thorough research and data entry, coordinated meetings, and handled timesheet and payroll management, contributing to streamlined operational processes.

Strengthened patient-foundation relationships by efficiently managing inquiries and maintaining accurate records. Improved patient satisfaction and engagement through high-quality service delivery and effective charting.

Increased sales and customer satisfaction through effective communication and relationship-building with shippers and manufacturers. Successfully negotiated freight rates, ensured timely and safe delivery, and conducted cold calls and sales outreach for significant business growth. Utilized advanced CRM tools to track sales leads and optimize strategies.

Provided exceptional customer service, handling inbound and outbound communications with professionalism and efficiency. Maintained accurate records using CRM systems to track interactions and conducted feedback surveys to identify improvements. Collaborated with cross-functional teams to resolve customer issues promptly, ensuring high satisfaction rates.

Facilitated executive operations by precisely managing calendars, reports, and office activities. Enhanced communication and coordination among executives, clients, and partners, ensuring seamless operations. Handled procurements and provided logistics for marketers.

Organized events and managed communications, enhancing executive productivity. Prepared budget reports and presentations, supporting informed decision-making, and handled logistics and procurement.

Delivered excellent guest services, promptly addressing inquiries and complaints. Managed billing and logistics, enhancing guest experiences and operational efficiency. Executed sales strategies, including direct sales through chats and calls, to upsell services and increase revenue.

Spearheaded recruitment, staff welfare, and payroll processes, significantly improving organizational efficiency. Coordinated business development projects and managed administrative tasks, including scheduling meetings and organizing file systems. Prepared detailed reports on expenses and budgets, and implemented staff training programs, elevating overall team performance.

Ensured high guest satisfaction by effectively managing check-ins/outs and addressing complaints. Provided logistics for guests and accurately handled accounts and documentation, supporting smooth hotel operations.

Conducted market research and implemented branding strategies, driving sales growth. Managed accounts and prepared reports, contributing to effective marketing strategies. Developed and executed sales campaigns, significantly increasing customer base and sales revenue through direct sales, cold calling, and face-to-face interactions.

Developed lesson plans and taught English, fostering student development and success. Assessed and supervised examinations, ensuring academic standards were met.

Developed press releases and business proposals, enhancing organizational communication. Managed public relations activities, fostering positive relationships with stakeholders.

Conducted research, scriptwriting, and presentations, enhancing broadcast quality. Led interviews and live presentations, delivering engaging content to the audience.

Focused on advanced business principles and management strategies. Developed expertise in strategic planning, financial management, and organizational leadership.

Studied theories and practices of mass communication. Gained skills in media production, public relations, and journalism.

Completed a National Diploma in Mass Communication. Acquired foundational knowledge in communication principles and media operations.