ibejikelly User
@ibejikellyuser
Customer management and sales executive delivering customer-centric solutions and operational excellence.
NigeriaWhat I'm looking for
I am a customer management and sales executive with 7+ years of experience delivering customer-centric relations, consultative sales, and inventory/procurement expertise across telecommunications, insurance, and marine sectors. I consistently drove high customer satisfaction—earning accolades for over 70% customer satisfaction—and led teams to improve service delivery, activate new product rollouts, and streamline account management using CRM, Agility and SAP.
My background combines hands-on procurement and inventory control with frontline customer service and marketing leadership; I have managed supplier acquisition, stock forecasting, and technical stores while also supporting large-scale telecom customer operations, sales activations, and training new hires. I seek to apply my project, risk and relationship management skills to help organizations achieve optimal customer satisfaction and operational efficiency.
Experience
Work history, roles, and key accomplishments
Inventory Control Specialist
Nigerian Westminster Dredging and Marine Ltd
Jan 2017 - Present (8 years 9 months)
Manage procurement and inventory operations including buyer coordination, receiving and inspection of technical spares, stock forecasting and periodic physical audits to ensure adequate inventory levels and documentation accuracy.
Served as liaison for subscribers, handling 500+ weekly inquiries, managing accounts and billing via CRM/Agility, resolving escalations and supporting 4G activation campaigns to improve customer experience and generate sales leads.
Marketing Officer / Team Lead
Oceanic Insurance
Jan 2008 - Dec 2009 (1 year 11 months)
Marketed life and education insurance products, closed 80+ accounts monthly and drove a 70% sales increase in FY2008 while training recruits and conducting account audits to support sales operations.
Graduate Tutor (NYSC)
School of Nursing Cross River State
Jan 2005 - Dec 2006 (1 year 11 months)
Lectured Level 1–2 students in microbiology, developed lecture notes, supervised exams for 100+ students and participated in research documentation during national service.
Education
Degrees, certifications, and relevant coursework
AUAbia State University
Bachelor of Science, Food Science Technology
2004 - 2004
Activities and societies: Financial Secretary - Food Science Technology Department; participated in research and departmental leadership activities.
Completed a Bachelor of Science in Food Science Technology in 2004 and served as Financial Secretary for the department.
Tech stack
Software and tools used professionally
Availability
Location
NigeriaAuthorized to work in
Job categories
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