LILinkUsed Important
@linkusedimportant
Experienced technical support specialist with a strong software engineering background.
IndiaWhat I'm looking for
I am a dedicated technical support specialist with a robust background in software engineering, currently working at Allscripts/Veradigm. My role involves providing high-level technical assistance and guidance to clients, ensuring their satisfaction through effective troubleshooting and problem resolution. I pride myself on my ability to communicate complex technical concepts clearly, enabling clients to optimize their use of technology.
Previously, I worked as a Software Engineer at Civica India Pvt. Ltd., where I designed and developed scalable web applications using C#. My experience includes translating business requirements into technical specifications and leading projects with effective communication and collaboration. I have a proven track record of enhancing application performance and usability, which has been instrumental in achieving project goals.
With a strong foundation in both technical support and software development, I am passionate about leveraging my skills to drive innovation and improve client experiences. I am eager to contribute to a dynamic team that values growth and creativity.
Experience
Work history, roles, and key accomplishments
Sr Technical Support
Allscripts/Veradigm
Sep 2022 - Present (2 years 10 months)
Provided high-level technical assistance and guidance to customers for software products and cloud services. Resolved complex technical problems related to software, networking, or systems integration, ensuring customer satisfaction.
Software Engineer
Civica India Pvt. Ltd.
Nov 2019 - Sep 2022 (2 years 10 months)
Designed and developed various web forms using C# with OOP implementations, creating custom and general-use modules and components. Developed highly scalable web applications with a focus on usability and performance, translating business requirements into technical design specifications.
Jr. Software Developer
Bitbuffs Technologies Pvt. Ltd.
Feb 2018 - Nov 2019 (1 year 9 months)
Designed, developed, and implemented custom applications in ASP.NET, including SQL Server and back-end development. Capable of developing both client and server portions of small to mid-scale applications and deploying them on servers.
Education
Degrees, certifications, and relevant coursework
Gujarat Technological University
Bachelors in information technology, Information Technology
Activities and societies: Developed a food wastage reduction and donation app using HTML, CSS, and PHP.
Completed a Bachelor's degree in Information Technology. Gained foundational knowledge and practical skills in various aspects of IT.
M. S. University
Diploma in Information Technology, Information Technology
Activities and societies: Developed a real estate agency project using C#, ASP.NET MVC, and SQL.
Obtained a Diploma in Information Technology. Focused on core IT concepts and practical application development.
Maharani Kanya Vidyalay
10th Grade, General Studies
Completed 10th grade education.
Availability
Location
IndiaAuthorized to work in
Job categories
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